Outpatient Clinical Care Assistant

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.  

The Outpatient Clinical Care Assistant (OCCA) will utilize medical and administrative skills to provide support to patient and healthcare staff. Ideal candidates need to be comfortable working independently and can support high volume patients/caregivers. Care will be provided to our caregivers and not the patient population. This role will provide in-house drug screening certification within the first 90 days. Onboarding for new caregivers may include drug screening, drawing blood, and mask fit testing. 

A caregiver in this position works 7:30am—4:00pm or 8:30am—5:00pm.

A caregiver who excels in this role will:  

• Provide or assist with patient care in an outpatient clinic under the supervision of a Registered Nurse (RN) or Licensed Independent Provider (LIP).  
• Complete the rooming process, including vitals, height, weight, intake questions, documentation and reporting abnormal findings.  
• Collect patient specimens, perform point of care testing and prepare specimens for transport to the lab.  
• Prepare patients for and assist with exams, tests and procedures, such as EKG, Holter monitor application, pulse oximetry, hearing and vision screening, disinfection and sterilization.  
• Administer treatments as directed, including the application of heat or cold, simple sterile dressing changes and applying/removing casts, braces and splints.  
• Review printed instructions with patients.  
• Assist with wound care.  
• Document in the electronic health record.  
• Assist with setting and closing the clinic. 
• Stock supplies and linens.  
• Clean, monitor expiration dates and restock dressing supply carts, check AED units and oxygen tanks, and empty needle boxes using appropriate safety measures.  
• Initiate CPR and other emergency measures. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED 
• Understanding of human anatomy, basic patient care activities and math  
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) within new hire period 
• One year of recent healthcare experience in a hospital or ambulatory, homecare, assisted living, nursing home or long-term care setting OR additional formal training/education 

Preferred qualifications for the ideal future caregiver include:

• Proficient in the use of an electronic medical record

Physical Requirements:

• Requires full body motion to move and lift patients, manual finger dexterity with good eye-hand coordination; involves extensive standing and walking.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.