Agent Support III

Job Title: Agent Support III

Business Unit: Kellogg Insurance

Location: Draper, Utah

About Kellogg

Kellogg Insurance Marketing, headquartered in Draper, Utah, was founded in 1998 as a way to train and support America’s insurance agents. Licensed in all 50 states, Kellogg Insurance is a leading organization in the health insurance industry, focused on helping seniors better understand their options and make educated decisions regarding their own health insurance needs. Kellogg Insurance partners with FMOs, MGAs and others to recruit and train agents in all aspects of senior health insurance. With thousands of agents around the country we are able to align consumers with agents most anywhere.  Kellogg Insurance Marketing is a proud member of the Integrity Family of Companies. 

Job Summary

Kellogg is looking for an experienced, sharp, and innovative Agent Support representative to help improve communication, organization and coordination between agents, agencies, and carriers.  A successful Agent Support representative will build relationships and remove obstacles for agents and Kellogg, enabling sales growth success.  This position will work with the Kellogg team in the Draper, Utah home office.

Primary Responsibilities:

• Proficient in professional verbal and written communication with agents.
• Ability to manage multiple email inboxes and respond to inquiries promptly.
• Capable of handling phone calls from agents/agencies and carriers and returning voicemails in a timely manner.
• Experienced in using Excel and Word for creating and managing reports and templates for agents.
• Responsible for conducting “Welcome Calls” and introducing new agents to Kellogg Insurance and its resources.
• Knowledgeable about various Medicare carriers and their processes.
• Understanding of commission structures from carriers.
• Adept at troubleshooting issues for agents, related to their clients.
• Ability to learn/use multiple systems and resources provided by Kellogg for agents.
• Collaborative, able to work with team members and other departments.
• Capable of assisting with and understanding certifications for Medicare carriers.
• Proficient in navigating different carrier websites.

Primary Skills & Requirements:

We’re looking someone who’s not only excited about company growth but also loves working with people and making things better. Here are some of the things we’d love to see:

• Licensed to sell health and life insurance preferred
• Experience with Medicare and/or the Affordable Care Act.
• Strong verbal/written communication skills
• Strong listening skills
• Attention to Detail
• Organizational skills
• Strong customer service skills
• Bilingual (Spanish) preferred

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.