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Full-Time

Customer Service Insurance

Sales, Signing Bonus

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USAA

USAA

10,001+ employees

Financial services for military members and families

Financial Services

Compensation Overview

$46.4k - $48.9kAnnually

Entry

No H1B Sponsorship

Colorado Springs, CO, USA

Work in our Colorado Springs office.

Category
Insurance
Finance & Banking
Required Skills
Customer Service
Requirements
  • High School Diploma or GED equivalent
  • Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
  • Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire. (USAA provides licensing prep course, licenses and state exam fees up to three attempts.)
Responsibilities
  • Facilitate the member experience by answering phone calls, emails, and other requests from members.
  • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.
  • Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs.
  • Use available tools and resources to support members with some assistance.
  • Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
  • Maintain required Property & Casualty licenses and state registrations.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

USAA provides financial services specifically for the military community, including active-duty members, veterans, and their families. They offer a variety of products such as auto, home, life, and health insurance, as well as banking services like checking and savings accounts, credit cards, loans, and mortgages. Their retirement services include investment options and personalized financial planning. USAA operates on a membership model, allowing only military members and their families to join, which helps them understand and meet the unique financial needs of this community. This exclusivity sets them apart from competitors. The company aims to promote financial wellness among its members by providing resources and advice for managing debt, planning for deployment, buying homes, and preparing for retirement. USAA is also committed to corporate responsibility, focusing on building resilient communities and addressing issues like housing and food security.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, Texas

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • USAA's investment in digital tools and platforms enhances customer experience, reflecting its adaptability and commitment to innovation.
  • The company's focus on military appreciation and partnerships, such as with the Frisco RoughRiders, strengthens its brand loyalty within the military community.
  • Despite layoffs, USAA's continued hiring and filling of over 8,300 jobs this year indicate robust growth and adaptation to changing business needs.

What critics are saying

  • The recent layoffs and top-level departures, including the upcoming retirement of CEO Wayne Peacock, could lead to instability and affect employee morale.
  • USAA's poor ratings from the Office of the Comptroller of the Currency in 2023 and 2022 highlight potential regulatory challenges and reputational risks.

What makes USAA unique

  • USAA's exclusive membership model allows it to deeply understand and cater to the specific financial needs of the military community, unlike broader financial institutions.
  • The company's leadership, with many having military backgrounds, ensures a strong alignment with the values and needs of its members, setting it apart from competitors.
  • USAA's commitment to corporate responsibility and community resilience initiatives further distinguishes it as a socially responsible financial services provider.

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