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Work at Home Customer Experience Coordinator-Retail Bank
Posted on 6/3/2022
McLean, VA, USA • Glen Allen, VA, USA • St Cloud, MN, USA • Wilmington, DE...
Experience Level
Desired Skills
Customer Service
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills`
  • Display dependability with a solid attendance record
  • Have strong technical troubleshooting techniques
  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).with the ability to hardwire via ethernet cable
  • Ability to sit in front of a PC/monitor, taking phone calls using multiple systems for extended periods of time
  • High school diploma, GED or equivalent certification
  • Have at least 2 years customer service experience or 2 years of call center experience
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use of cellular data (hot spot) Cable or fiber connections are preferred Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be foundhere. To test your home internet from your personal computer at home, typewww.speedtest.net into the web browser of your personal computer. Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet providerA private network is password protected where you have ownership or line of site to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice
  • Candidates must live within approximately 100 miles driving distance of 56301 (Saint Cloud, MN), 19801 (Wilmington, DE), 22102 (McLean, VA), or 23060 (Richmond, VA) and be comfortable coming in person whenever required with no less than 24 hours notice
  • $19 per hour
  • An additional 5% applies to Wilmington, DE and 10% for McLean, VA
Capital One

10,001+ employees

Sixth largest bank and financial service provider
Company mission
Capital One was founded on the belief that no one should be locked out of the financial system. Their deep commitment to financial inclusion is reflected in their business, community partnerships, philanthropy, and most importantly, support for customers. Capital One is on a mission to change banking for good.
  • Medical, Dental, & Vision coverage
  • Onsite Health Centers
  • Prescription saving with network of local pharmacies
  • Stock Purchase Plan
  • Education Assistance
  • 401(k)
  • Flexible Spending Accounts
  • Life and Disability insurance
  • Generous paid time off + corporate & floating holidays
  • Registered dieticians on site, cooking classes and free virtual fitness classes
  • Employee Assistance Program
Company Values
  • Creating financial tools that enrich lives
  • Building thriving communities
  • Advocating for an inclusive society
  • Do the Right Thing