Business Systems Support Technician

Position Description

At a Glance

Legrand has an exciting opportunity for a Business Systems Support Technician to join the Electrical Wiring Systems Power Bus Way Team in Mississauga, ON. The Business Systems Support Technician plays a critical hands-on role in deploying, supporting, and improving ERP, CPQ, and integrated software solutions across our operations. You will work closely with engineering, production, and business teams to ensure systems run smoothly, processes are optimized, and data is accurate and reliable.

What Will You Do?

• ERP Modernization & CPQ Rollout: Play a key role in stabilizing and expanding the platforms that control quoting, pricing, configuration, and order processing.
• Cloud & Integration Growth: Support cloud migrations and develop system integrations as our tech stack moves toward more automation and API-driven workflows.
• Direct Business Impact: Work closely with teams on the shop floor and in the office, turning real business needs into functional, efficient software solutions.
• Configure, test, and deploy new ERP and CPQ features and enhancements.
• Troubleshoot integration issues between ERP, CPQ, and other connected applications.
• Document procedures, workflows, and technical changes clearly for user adoption.
• Provide hands-on support to internal users; resolve tickets and maintain system stability.
• Support cloud migration tasks and environment checks.
• Perform other duties as assigned.

Qualifications

Qualifications

Required:

• Post-secondary education in Computer Science, Information Technology, Software Engineering, or a related technical field OR equivalent hands-on experience in software support, implementation, or technical operations.
• 1–3 years experience in a technical support or implementation role (co-op included).
• Ability to work on-site.
• Strong analytical thinking, problem-solving ability, and ownership mindset.
• Strong Python skills (data cleanup, automation scripts).
• Strong SQL skills (validation queries, reconciliation checks).
• Experience with ERP administration (Odoo preferred, but similar systems acceptable).
• Familiarity with REST APIs, JSON, Postman, and integration concepts.
• Solid IT fundamentals (networking basics, troubleshooting, permissions, OS familiarity).
• Experience with Git and version control workflows.
• Strong Excel/CSV handling and general data competence.
• Excellent documentation and communication abilities.

Preferred:

• Prior work with CPQ platforms (rules, constraints, guided selling).
• Azure cloud exposure (storage, compute, networking basics).
• Experience with ETL tools or low-code automation (Power Automate).
• Knowledge of manufacturing or distribution processes (BOMs, routings, inventory).
• QA/testing mindset (automation, structured testing, data validation).

 Salary Range: $65,000-$80,000/annually

Company Info

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world.  Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential.  For more information, visit legrand.us/electrical wiring devices 

http://www.legrand.us

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Equal Opportunity Employer