Customer Service Manager

What you will get to do:

• High level of attention to detail to manage contracts and addendums while ensuring all documents are signed and submitted to appropriate parties on time.
• Identify areas where technology can be used to work smarter not harder and to improve accuracy.
• Communicate and process details on sales transactions accurately and timely to the internal team.
• Maintain department written procedures and checklists to ensure process consistency and help prevent errors and rework.
• Represent the department at meetings and report on department metrics.
• Develop customer service team members to provide professional and exceptional customer service interactions.
• Responsible to schedule closing dates with all parties and manage transactions for accuracy and efficiency to allow for a smooth closing process.
• Manage the overall phone system organization and ensure phones are professionally answered to respond to customers.

What will make you successful:

• Effective time management.
• Attention to detail with strong organizational skills.
• Ability to manage projects and adhere to deadlines.
• Ability to multitask and work independently in an office setting and communicate effectively with other departments and employees.
• Experience with construction management software.
• Knowledge of requirements in lending and title for house closing transactions
• Bachelor’s degree in business, management, or another related field.
• Minimum 5 years of experience in an administrative, sales or customer service role.
• Experience in real estate, lending, or construction environment preferred.
• Experience in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)