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Full-Time

Customer Service Manager

Confirmed live in the last 24 hours

Disher

Disher

51-200 employees

Product development and business consulting services

Consulting
Industrial & Manufacturing
Healthcare
Consumer Goods

Senior, Expert

Wyoming, MI, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Management
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Effective time management.
  • Attention to detail with strong organizational skills.
  • Ability to manage projects and adhere to deadlines.
  • Ability to multitask and work independently in an office setting and communicate effectively with other departments and employees.
  • Experience with construction management software.
  • Knowledge of requirements in lending and title for house closing transactions.
  • Bachelor’s degree in business, management, or another related field.
  • Minimum 5 years of experience in an administrative, sales or customer service role.
  • Experience in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
Responsibilities
  • High level of attention to detail to manage contracts and addendums while ensuring all documents are signed and submitted to appropriate parties on time.
  • Identify areas where technology can be used to work smarter not harder and to improve accuracy.
  • Communicate and process details on sales transactions accurately and timely to the internal team.
  • Maintain department written procedures and checklists to ensure process consistency and help prevent errors and rework.
  • Represent the department at meetings and report on department metrics.
  • Develop customer service team members to provide professional and exceptional customer service interactions.
  • Responsible to schedule closing dates with all parties and manage transactions for accuracy and efficiency to allow for a smooth closing process.
  • Manage the overall phone system organization and ensure phones are professionally answered to respond to customers.

DISHER provides a range of services focused on product development, talent attraction, and business consulting. The company works with clients to help them discover, design, engineer, and manufacture products and services that have a significant impact. Their team of over 160 experts collaborates with clients to offer solutions in product development, talent acquisition, and business strategy across various industries, including automotive, office furniture, alternative energy, consumer goods, agribusiness, industrial, and medical products. DISHER stands out from competitors by combining expertise in multiple fields and a commitment to enhancing client performance and profitability. The goal of DISHER is to support clients in achieving higher productivity and success in their respective markets.

Company Stage

N/A

Total Funding

N/A

Headquarters

Zeeland, Michigan

Founded

2000

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Collaborations with international firms like THIRA ROBOTICS and BDMT Global provide DISHER employees with exposure to global best practices and innovative technologies.
  • DISHER's involvement in high-profile events like Automate 2024 and MODEX 2024 positions the company as a thought leader in the automation and manufacturing sectors.
  • The company's diverse project portfolio across various industries offers employees opportunities to work on a wide range of challenging and impactful projects.

What critics are saying

  • The reliance on partnerships for technological advancements may expose DISHER to risks if these collaborations face disruptions or fail to deliver expected outcomes.
  • The competitive landscape in the consulting and engineering services market requires continuous innovation and differentiation to maintain market position.

What makes Disher unique

  • DISHER's unique combination of product development, talent attraction, and business consulting services sets it apart from competitors who typically specialize in only one area.
  • Their deep expertise across diverse markets such as automotive, alternative energy, and medical products allows them to offer tailored solutions that address specific industry challenges.
  • Strategic partnerships with global innovators like THIRA ROBOTICS enhance DISHER's ability to integrate cutting-edge automation technologies into U.S. manufacturing environments.