Call Center Attendant

The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites. 

Key Responsibilities:

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
• Familiarity with Microsoft office and computer systems in a fast-paced environment
• Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance
• Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems
• Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary
• Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards
• Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications
• Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes
• Exhibit a friendly, helpful, and courteous attitude towards customers and employees
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
• Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
• Determine the need for maintenance and/ or repairs and forward to the Property Manager
• Complete daily activity reports for facility; responsible for completion of accident report
• Report to work on time
• Notify management of any situation that needs attention
• Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
• Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
• Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
• Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
• Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates
• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
• Complete small cleaning or maintenance tasks according to the company's maintenance checklists
• Fill in for front line associates during their absences
• Perform other duties as assigned 

Skills, Knowledge and Expertise:

• A high school degree is required
• One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
• Ability to work weekends required
• Ability to perform basic math calculations
• Ability to read and comprehend verbal instructions and written correspondence
• Ability to communicate effectively both verbally and through written correspondence
• Have and maintain a valid driver's license
• Ability to safely drive a standard or automatic transmission vehicle
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
• Ability to provide customer resolution in a professional and friendly manner
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting 
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment 
• Self-directed and able to work independently, with minimal supervision