Owner Services Supervisor

Job Description

As the Owner Benefits Supervisor you are not only the go-to person for all new owners learning about their benefits but a leader in the department to ensure deadlines are met successfully. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties leading the communication between the Owners, Owner Services Office, and Accor Owner Benefits Department. You communicate well with all Owners, guests, and colleagues, anticipate and resolve issues, and lead your team with various projects. You are levelheaded and are able to focus no matter how busy the office may become.

What is in it for you:

• Grow your career while achieving optimal work life balance in Telluride, Colorado.
• Excellent work–life balance with unparalleled access to the outdoors, just steps from the lodge.
• Employee benefits include; Medical, Dental, Vision, Supplemental Health, Life, Short-term Disability and 401k. Wellness programs offered and include a season ski/spa pass.
• Exceptional team culture with numerous engagement opportunities. A place where you feel valued.
• Year‑round employment with no off‑season layoffs.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning and development programs through our Academies.
• Opportunities to grow your talent within the property and across the global Accor network.
• A chance to make a meaningful impact through Corporate Social Responsibility initiatives, including Planet 21.

What you will be doing:

• Coordinate Owner and Guest reservations and benefits in alignment with project documents.
• Manage Owner communication including the Newsletter, Facebook group and Owner website.
• Ensure all upcoming deadlines are communicated to the Owner Services team and all documentation is prepared.
• Oversee Exchange Programs including reporting.
• Support ALL (Accor Live Limitless) enrollment.
• Complete reporting and required audits.
• Work closely with the Owner Services Manager through the training process for new colleagues, track and monitor progress; always looking for ways to enhance training.
• Participate in the Manager on Duty Program and other Leadership trainings.
• Serve as a principle source of information for the team, the owners and the guests while serving as a liaison with all lodge departments.
• Manage and maintain all pre‑arrival itinerary processes.
• Build and nurture strong Owner relationships to support brand and property loyalty.
• Maintain pre-arrival itinerary processing.

Qualifications

Your experience and skills include:

• Previous luxury residential or hotel reservation experience is preferred.
• Excellent interpersonal and communication skills.
• Ability to prioritize work in an environment with multiple interests.
• Ability to handle complex and confidential information with discretion.
• Ability to lead by example, believe in a strong team culture, and set the scene for high performance.
• Competency using a variety of computer software, Microsoft Office required, Property Management Systems an asset.
• Demonstrated capability to work effectively both independently and with minimal supervision.

Additional Information

Your team and working environment:

• Tight-knit, inclusive, and knowledgeable teammates.
• Supportive team always willing to work together to complete the task at hand.
• Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: $26.00/hr

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Compensation: 26 to N/A (USD) (HOURLY)