SQM Infra Test Delivery Lead

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Title:  Digital, EUC (End User Computing) - SQM Infra Test Delivery Lead

Job Overview:

Digital, EUC, (End User Computing) Infra Test Delivery Lead (Offshore - FTE) has unique responsibilities to manage the quality of the Digital Services Infrastructure, Infra EOL(End of Life)/App growth & End User Computing projects and changes, such as patching, upgrades, integrations, certifications and emergency fix.

• Responsible for Infrastructure Test Strategy for Infra Changes and Projects

• The lead is responsible for general project management elements like planning, execution, monitoring, testing, and project closure to embed quality delivery for infrastructure Engineering & Operations projects

• Primary expectation is manage program demand intake, quality delivery, test planning, schedules, risks and issues, incident analysis.

• Accountable to deliver estimate efforts, track financials, hold monthly meetings with Infra leadership and address failed changes incidents and identify do better opportunities.

• Accountable to drive quality efficiencies and effectiveness using automated solutions for Digital Services, & End User Computing changes Example (GPO), testing life cycle and change process optimization

Roles & Responsibilities

• Provide technical leadership and expertise within the infrastructure field to deliver quality programs and projects in-house and offshore for below areas:

  • Digital Services Messaging: Email System Upgrades, communication, collaboration tools, & Office Products ( More details in the table)

  • Digital Services End User Computing: Desktop Operating System, Browser Upgrades/Patching (Chrome, Edge on Chromium), VDI, Citrix

  • Application Growth Lifecycle/End of Life: Application dependent Infrastructure & Firmware EOL (End Of Life).

• Responsible for defining Infra Test Delivery test strategy, approach test plan and execution for change requests, Post PROD.

• Be accountable for the test coordination and mentor Infra Test Delivery Team and participate in interviews, induction, and training.

• Ensuring that the application teams adhere to the principles, guidelines and best practices of the Infra Test Delivery strategy as defined.

• Build and maintain quality standards and ensure application teams deliver quality testing to validate infra changes by utilizing technical automated test assets and discipline.

• Lead and manage Infra Test Delivery activities such as understanding infra change impacts, prep test plans, perform test execution, deliver test results metrics to key stakeholders.

• Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs.

• Be an escalation point for project and change deliver, issue Including Major incidents and risk management and stakeholder communications.

• Serve as a team lead and plan required talent, capacity and growth to build a robust motivated delivery team.

Required Knowledge

• Familiar with Automated Testing Types, Environments, Frameworks (Linear,Modular,Data-Driven..etc)

• Solid understanding and some experience in various testing discipline concepts: functional testing, regression testing, smoke testing, non-functional requirement testing, and performance testing

• Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning, test scenario build, test execution, defect/issue management and test health metrics and status reporting)

• Test management experience including soliciting requirements, producing test strategy, effort estimation and test schedules.

• Good understanding of Computer Systems Architecture and Data Center Services and Operations.

• Infrastructure Administration, Automation Concepts, Diagnostics and Troubleshooting.

• COTS Products LifeCycle, Patching, Upgrades and Deployment into Environments (Dev/Test/UAT/Prod).

• Concepts and Tools of Infrastructure Servers Virtualization, Middleware (Web Servers) ,

and Network LAN/WAN , Remote VPN Connectivity like Zscaler and Azure.

• Monitoring, Alerting, and Scheduling Tools and Services (Control-M,DYNATRACE,Splunk,Grafana..etc).

• Service Levels Agreements (SLAs),Service Levels Objectives (SLOs),Service Level Indicators(SLIs).

• ITIL Service Management Concepts and Tools HP, ServiceNow(Incident, Problem, Change, Release, CMDB…etc.)

• Familiarity of Agile Methodology Scrum/Kanban and project management tools like Azure

• Excel, PowerPoint, SharePoint, Service Now, ADO

Required Skills

Digital Services/EUC

O365 Upgrades & Patching

Windows as a Service Upgrade & Patching

Desktop OS upgrades

Lotus Notes/Exchange

Copilot - AI knowledge

Contact Center - Avaya to cisco (agents use and testing)

VDI On prem and VDI on cloud.

Browser Compatibility and Upgrades

Mobility Management (Android, iPhone)

Certification Testing

Personal Qualifications & Skills

• Bachelor Degree in Information Technology or related field and equivalent experience.

• Related Certifications in areas of Computer Infrastructure, Testing, and Project Management.

• Provide leadership, build and maintaining relationships with Stakeholders.

• Ability to organize and prioritize work and tasks under pressure.

• Strong troubleshooting mindset and inquisitive mind sets

• Ability to handle conflict effectively.

• Able to communicate with all levels of management and peers within the organization, written and verbal.

• Flexible with the ability to work on weekends and under pressure

• Proactive, strong-minded, quick thinker and assertive.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.