Full-Time

Asset Protection

Agent

Posted on 1/14/2025

Nordstrom

Nordstrom

10,001+ employees

Retailer offering clothing and accessories

Compensation Overview

$23.80 - $24.80Hourly

Entry, Junior

Aliso Viejo, CA, USA

Category
Security & Protective Services
Required Skills
Data Analysis
Requirements
  • The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.
  • Have detailed, clear and concise verbal and written skills.
  • Good interpersonal and communication skills.
  • The ability to maintain a high level of confidentiality.
  • A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
  • Accountability, initiative, and a high level of ownership.
  • The ability to work a flexible schedule based on business needs.
  • Meet any state and local licensing requirements.
Responsibilities
  • Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
  • Identify theft trends by leveraging technology, reporting and surveillance tactics.
  • Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
  • Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
  • Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
  • Use video systems to monitor theft activity and support investigations.
  • Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
  • Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
  • Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
  • Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
  • Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
  • Testify in court when summoned for criminal and/or civil cases.
  • Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.
Desired Qualifications
  • Experience in investigative, asset protection and security procedures (preferred).

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and online platforms where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Company Size

10,001+

Company Stage

N/A

Total Funding

$16M

Headquarters

Seattle, Washington

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Nordstrom can leverage AI for personalized shopping experiences.
  • The company is expanding its eco-friendly product lines to attract conscious consumers.
  • Nordstrom's omnichannel retailing enhances customer convenience and boosts sales.

What critics are saying

  • Closure of San Francisco Centre indicates challenges in urban market profitability.
  • Departure of CFO Cathy Smith may lead to financial leadership transitions.
  • Shift towards luxury styling may not align with all customer segments.

What makes Nordstrom unique

  • Nordstrom empowers employees to lead and grow within the company.
  • The company is committed to environmental sustainability and community support.
  • Nordstrom's legendary customer service culture is a key differentiator.

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Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company News

The Cut
Mar 4th, 2025
Where Nordstrom's Linda Cui Zhang Eats and Shops During New York Fashion Week

Where Nordstrom's Linda Cui Zhang eats and shops during New York Fashion Week.

QSR Magazine
Mar 4th, 2025
Starbucks Appoints Nordstrom Exec Cathy Smith CFO

Smith, age 61, joins Starbucks from Nordstrom where she has served as executive vice president, chief financial officer and treasurer since 2023.

LSN Global
Mar 4th, 2025
Walmart levels up immersive commerce with gaming mini-series

US - Luxury department store retailer Nordstrom has appointed Catherine Bloom as its first director of luxury styling.

Forbes
Mar 2nd, 2025
Your Legend Defines Your Company Culture

Read about the Nordstrom’s legendary tire story.getty. It was about 50 years ago, in or around the mid to late 1970s, when a brand’s legendary story was born. This true story perfectly articulates this brand’s culture. It perfectly demonstrates how empowered employees should act and defines how customers should be treated. The story is Nordstrom’s legendary tire story. The short version of the story is that a customer brought a pair of tires into a Nordstrom store in Fairbanks, Alaska, and asked to return them

MarketBeat
Feb 28th, 2025
Versor Investments LP Makes New Investment in Nordstrom, Inc. (NYSE:JWN)

Versor Investments LP makes new investment in Nordstrom, Inc. (NYSE:JWN).

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