Full-Time

Client Success Manager

Posted on 10/25/2024

HUB

HUB

5,001-10,000 employees

Data & Analytics
Consulting
Consumer Software

Compensation Overview

$55k - $70kAnnually

+ Bonus + Commission

Mid, Senior

Austin, TX, USA

Category
Customer Success
Customer Success & Support

You match the following HUB's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree
  • Proven ability to manage multiple projects at the same time while also paying close attention to details
  • Proven account management or relevant experience
  • Ability to work and communicate with senior/executive level partners
  • Demonstrated ability in communicating and understanding more complex technical issues
  • Excellent written and oral communication skills across multiple channels (email, phone, etc.)
  • Ability to travel as needed
Responsibilities
  • Participate as a member of the Marketing team in developing and implementing strategies
  • Own client onboarding and ensure launch timelines are on-track
  • Contribute to the attainment of member growth goals
  • Develop and manage client relationships in order to boost satisfaction, increase adoption and engagement, and ensure retention
  • Own the client renewal process, discuss contract terms with clients and keep track of timelines
  • Keep accurate records of all client information and communication in CRM system
  • Communication between Client and Internal Teams and document client requests appropriately
  • Represent the Company and the Program at conferences
  • Generate client reports and maintain client success tracking
  • Travel as needed for onsite client visits and events such as implementation meetings, benefits fairs, presentations, etc.
  • Track client database usage to monitor adoption and engagement
  • Drive participant and plan sponsor engagement activities
  • Manage vendors relationships
  • Programmatically manage account escalations, past-due invoices, contracts and service agreements
  • Support team members in addressing and resolving client issues involving claims, administration, compliance, etc.
  • Coordinate web event, webcast, and conference call logistics, including producing meeting agendas and meeting minutes.

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisitions like Woods Insurance Services bolster Hub's regional presence and capabilities.
  • Partnerships with InsurTech firms improve customer experience and operational efficiency.
  • AI integration in underwriting processes reduces costs and enhances accuracy.

What critics are saying

  • Rapid expansion may lead to integration challenges and operational inefficiencies.
  • Competition from private equity-backed brokers could result in talent drain.
  • Sector-specific risks in construction and oil & gas may impact Hub's growth.

What makes HUB unique

  • Hub International's strategic acquisitions enhance its commercial and personal insurance offerings.
  • Expansion into niche markets like construction strengthens Hub's industry-specific expertise.
  • Hub's focus on digital platforms aligns with industry trends towards AI-driven interfaces.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Flexible Work Hours

Professional Development Budget

Conference Attendance Budget

Unlimited Paid Time Off

Mental Health Support

Wellness Program

Phone/Internet Stipend

Home Office Stipend

INACTIVE