Full-Time

Field Support Representative

Fsr

Confirmed live in the last 24 hours

Saronic

Saronic

51-200 employees

Develops AI-driven unmanned surface vehicles

AI & Machine Learning
Hardware
Aerospace

Mid

Austin, TX, USA

Required Skills
Communications
Requirements
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field
  • Minimum of 3 years of experience in a field support or customer-facing technical role, preferably with complex hardware or software systems
  • Strong technical knowledge of autonomous systems, robotics, or marine vessels, including their integration, operation, and troubleshooting
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Customer-oriented mindset with a passion for delivering exceptional support and building long-term relationships with partners and customers
  • Willingness to travel frequently to partner and customer locations, both domestically and internationally
  • Familiarity with remote support tools and troubleshooting methodologies
  • Valid driver's license and willingness to operate company vehicles or rental cars as needed
Responsibilities
  • Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations
  • Collaborate with partners and customers to integrate autonomous surface vessels into their existing systems and infrastructure
  • Conduct training sessions and workshops to educate partners and customers on the operation, maintenance, and troubleshooting of products
  • Provide remote technical support to partners and customers, diagnose and troubleshoot issues, guide users through problem resolution, and escalate complex issues
  • Participate in field testing and validation activities at partner and customer locations, collect data, assess performance, and provide feedback to the engineering and design teams
  • Build strong relationships with partners and customers by delivering exceptional technical support and fostering effective communication
  • Identify opportunities for process improvements and product enhancements based on customer feedback and on-site experiences
  • Coordinate travel logistics and scheduling for on-site visits, ensure timely and efficient travel arrangements

Saronic specializes in developing advanced unmanned surface vehicles that integrate top-tier hardware, software, and artificial intelligence, delivering a scalable, fully integrated platform for maritime security and domain awareness. Their product utilizes cutting-edge technologies, including advanced hardware, software, and artificial intelligence, to provide comprehensive solutions for maritime security.

Company Stage

Series A

Total Funding

$70M

Headquarters

Sunset Valley, Texas

Founded

2022

Growth & Insights
Headcount

6 month growth

71%

1 year growth

304%

2 year growth

1383%