Production Control Coordinator
Posted on 3/30/2023

501-1,000 employees

On-demand manufacturing marketplace
Company Overview
Xometry's mission is to accelerate innovation by providing real-time, equitable access to global manufacturing capacity and demand. Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world.
Chicago, IL, USA
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • Bachelor of Science Degree in Supply Chain, Technical or related field; 2 more years' experience will be considered in lieu of a degree
  • 2 years of related experience. Manufacturing experience strongly preferred
  • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings, mechanical inspection methods preferred
  • Customer Service experience desired
  • Ability to create and monitor production schedules
  • Proficiency with MS Office Suite
  • Exhibit to be a self-starter, work independently, and drive actions to completion
  • Strong organizational skills and the ability to work in a dynamic environment
  • Must be able to multi-task and meet deadlines
  • Strong communication skills (both oral and written) + ability to manage up and to the side
  • Support the successful fulfilment of customer contractual requirements related to delivery and quality from partner delivered products and services
  • Monitor job status and perform early risk detection by monitoring issues triggered by the job tracking system
  • Proactively reach out to partners for updates per provided audit criteria, which may escalate to 100 % of placed orders from time to time
  • Work continually to drive improvements to on time delivery
  • Escalate quality and manufacturing issues to Engineering and Quality departments
  • Assist Quality Engineers in the assessment of internal and external part rejection
  • Monitor and manage shipping methods to ensure on time delivery
  • Effectively communicate and interface with all key stakeholders, to include partners, customers, engineering, quality management, and supply chain
  • Provide excellent customer service by keeping customers updated on order status
  • Participate & support department-wide initiatives to simplify and automate complex processes
  • Other daily and back-up duties as assigned
  • Performs all work in compliance with Xometry's quality and safety systems, policies and procedures