The Mid-Market Customer Success Manager at Go1 is responsible for driving customer value, retention, and growth in the US market. This role involves ensuring customer satisfaction, maximizing the adoption of Go1’s learning solutions, and guiding clients through their journey. The position requires close collaboration with internal teams, expert relationship management, and the ability to provide high-quality consulting and resources to customers.

Why You’ll Love This Role:

• Build and nurture strong relationships across new and existing high-value customers to better achieve their needs and manage all reporting of health within accounts.
• Execute successful implementations and deployment of the Go1 content solution across our accounts in partnership with our Onboarding, Content, and  Customer Experience teams
• Develop deep, multi-threaded relationships with decision-makers at your customer’s organization
• Lead Quarterly Business Reviews within your large business portfolio to identify opportunities for growth
• Collaborate with product, design, and engineering teams to provide informed recommendations for Go1s product roadmap that enhance the customer experience
• Partner cross-functionally with Sales, Support, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle Drive revenue for Go1
• Contribute to the strategy of the team - you will be expected to create a strategy around new processes/ideas
• Can confidently and persuasively tell a compelling story and own the room
• Strong analytical skills and the ability to develop and run long-term account plans
• Comfortable in a startup environment that moves at a fast pace, with a direct, open, and honest culture
• Maintaining a very clear view of current quarter and future quarter opportunities and forecast

Why You’re a Great Fit:

• At least 3 years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction. (Ideally in L&D/Ed-Tech/Saas)
•  Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results. 
• You love diving into customer data and uncovering trends and insights that lead to further engagement with the Go1 product.
• Reliable and considerate teammate who values diverse perspectives while confidently advocating for your convictions.
• Leverage your experience in client success planning, utilizing discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively. At Go1, your base pay is one part of your total compensation package. This role pays between $80,000 and $87,000 your actual base pay will depend on your skills, qualifications, and experience. This role is also eligible for the quarterly bonus plan and employee stock options. Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.
  
  #LI-AR1, #LI-remote