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Full-Time

Account Manager

Confirmed live in the last 24 hours

SmithRx

SmithRx

201-500 employees

Pharmacy benefits platform reducing drug costs

Data & Analytics

Mid, Senior

Remote in USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Management
Requirements
  • 3-5 years of direct account management or relationship management experience in the healthcare space
  • Working knowledge of commercial health insurance and pharmacy benefits strongly preferred
  • Bachelor’s degree or equivalent experience required
Responsibilities
  • Complete reporting and data requirements based on client and team needs
  • Be accountable for customer satisfaction and retention of assigned client(s)
  • Build trusting relationships with client operational leadership
  • Maintain a comprehensive understanding of business challenges faced by customers
  • Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
  • Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
  • Identify product gaps by conducting business impact assessments and managing client expectations
  • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

SmithRx is revolutionizing pharmacy benefits with its Drug Acquisition Platform (DAP), leveraging innovative sourcing pathways and agile 21st-century technology to drive down drug costs for self-insured employers. The DAP operates independently from insurance companies and pharmacies, ensuring 100% alignment with customers and reducing the complexity and cost of pharmacy benefits for America's employers and patients.

Company Stage

Series C

Total Funding

$98.7M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

10%

1 year growth

50%

2 year growth

287%