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Database Support Engineer - Remote
Posted on 7/1/2022
Remote • United Kingdom
Experience Level
Desired Skills
Customer Service
Microsoft Azure
  • Work closely with other Client Experience and support teams to address client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture
  • Possess a deep knowledge of and stay up to date on all product features, configurations, APIs, integrations, jobs, and architecture of the Degreed platform
  • Utilize your platform knowledge to investigate, troubleshoot, debug, and solve client's most challenging and critical technical needs and issues
  • Develop scripts to automate troubleshooting using SQL, PowerShell or other similar scripting languages
  • Triage and resolve data issues and construct complex reports using SQL tables, queries, functions and stored procedures
  • 4+ years hands on experience of supporting clients' most challenging technical needs and issues
  • 4+ years experience with SQL (querying, troubleshooting, stored procedures, functions)
  • 2+ years experience FTP, APIs, webhooks, CSV, JSON, and XML
  • 1+ years experience in working with App to App Integrations and ETL processes
  • You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files
  • Ideally once a developer that prefers the fast-paced nature of tackling new challenges and problems through investigation, critical thinking, troubleshooting, and debugging
  • Experience working as a Database Administrator/Developer (performance optimization, efficiency, data recovery)
  • Experience with programming languages, C# and JavaScript preferred. Candidates with development/troubleshooting experience with C# SSO class libraries are highly desirable
  • Hands on experience with snowflake data warehouse, Azure cloud
  • Excellent written and verbal communication skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical people to understand
  • Highly personable and empathetic with excellent relationship management and customer service skills
  • Highly organized, detail oriented, and able to work autonomously with minimal direction
  • Informed of data privacy standards and procedures and extraordinarily trustworthy and cautious handling client production data
  • Solution driven with ability to understand the big picture
  • In Depth knowledge and experience working with Elasticsearch
  • You are enthusiastic about learning new things and taking on new challenges
  • Experienced working remotely

501-1,000 employees

Learning and upskilling platform
Company Overview
Degreed empowers growth and innovation through lifelong learning. As a changemaker on a global scale, they help identify skills and build the skills to drive individual growth and business results.
  • Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
  • Dental and vision plans for you and your family
  • Employer-paid life insurance, AD&D, short-term disability, and long-term disability
  • Company equity
  • 401(k) Retirement Savings Plan with up to 4% match
  • Company funded HSA and dependent care FSA (pending eligibility)
  • Generous Parental Leave
  • Unlimited Paid Time Off and 5 sick days per year
  • Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything)!
  • One-time Home Office Stipend to make your workspace more comfortable
  • Monthly internet and phone stipend
  • Monthly wellness stipend through Twic