Warranty & Returns Coordinator

Petro Service Limited is an industry leading solutions provider to the fueling landscape with operations throughout Canada.  Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers include owners and operators in retail petroleum, including car washes, and commercial/industrial markets. Whether petroleum, or alternative fueling, our service model ensures customers’ needs and expectations are met.

We have remained focused on striving to provide the best service in the industry; this is driven by our employee’s passion, professionalism, and knowledge. We believe that our people are our biggest assets, and we are committed to providing continued education and opportunities for growth.

If you are looking for a dynamic organization, this is the opportunity for you. We are currently recruiting for a Warranty & Returns Coordinator to join our team in Saint John. 

The Warranty & Returns Coordinator is responsible for ensuring that warranty claims and material returns are processed promptly and accurately. This position works closely with internal teams, including our warehouses, purchasing, sales and service, to ensure that all warranty and return claims are managed in compliance with company and supplier policies and procedures.

Responsibilities:

• Receive and process customer warranty and return requests via phone, email, or online portal.
• Review warranty and return claims to determine eligibility for replacement or refund.
• Coordinate with internal teams to gather and complete all necessary information, including product documentation and shipping details.
• Work with warehouse teams to arrange product returns and issue return authorizations.
• Maintain accurate records of warranty and return claims, including tracking and reporting metrics.
• Continuously improve processes and procedures related to warranty and returns to ensure efficiency and customer satisfaction.

Suitable candidates will meet the following qualifications:

• High school diploma or equivalent; university degree will be considered an asset.
• 1-3 years of experience in customer service, warranty, or returns processing.
• Knowledge of warranty and return policies and procedures.
• Strong communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities simultaneously.
• Proficient in Microsoft Office and data entry software.

Working Conditions:

• This position is primarily office-based in Saint John, NB but may require occasional travel to other branches and working in the warehouse.
• Regular business hours but may require occasional overtime or weekend work during peak periods.

Perks and Benefits:

• A supportive and inclusive work environment that values teamwork, innovation, and professional growth.
• Educational assistance to support continuous learning.
• Paid orientation and training to ensure your success.
• Rewards and Recognition to recognize your dedication and service.
• Employee & Family Assistance Program (EFAP) for you and your family’s well-being.
• 48 Personal Paid Hours for sick days or personal appointments.
• Referral bonus for bringing in exceptional talent.
• Boot allowance for necessary worksite footwear.
• Annual fitness allowance to support your health.
• RRSP matching to help you save for retirement.
• Comprehensive health and dental benefits.
• Regular company events and activities to celebrate employee achievements and milestones

Apply Now! If you are interested in joining one of Canada’s top petroleum companies, please apply here! 

Visit our careers website or on LinkedIn to learn more about us.