Full-Time
Job Not Found
Resource One Credit Union
51-200 employees
Member-owned credit union offering loans
No salary listed
DeSoto, TX, USA
In Person
 Operations & Logistics (1) |
|---|
- High School Diploma or equivalent.
- Understanding of the Credit Union’s field of membership.
- Thorough knowledge of Credit Union services and products.
- Understanding of related legal and regulatory requirements.
- Familiarity with Branch functions, policies, and procedures.
- Strong interpersonal, leadership, and supervisory skills.
- Well organized.
- Ability to operate related computer applications and related business equipment.
- Attention to detail.
- Ability to maintain an effective and efficient work flow.
- Supervises work scheduling and workflow of daily routine operations.
- Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.
- Ensures Branch security. Opens and closes the building in accordance with set hours and tests security equipment quarterly.
- Supervises and assists with member service functions. Cross-sells Credit Union products and services.
- Implements changes to established policy and procedures within the Branch.
- Ensures that all Branch transactions are balanced at the close of each day.
- Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems.
- Controls and handles daily deposits in accordance with established policies and procedures.
- Periodically verifies cash in possession of tellers and cash on the premises.
- Provides leadership through effective objective setting and communication.
- Directly supervises all Branch personnel. Ensures that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
- Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedure.
- Conducts regular meetings with Branch management staff to coordinate activities for the following week.
- Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary. Conducts security training.
- Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources.
- Tracks individual progress and conducts performance appraisals on each employee annually. Formulates and implements corrective actions as needed. Recommends promotions for employees as appropriate. Provides leadership training to employees seeking management opportunities.
- Approves all PTO, overtime, and time records for each Branch employee. Keeps accurate payroll and attendance records.
- Ensures that members' requests and questions are promptly resolved. Handles members' complaints.
- Ensures that members are informed of Credit Union services and policies. Counsels members regarding their financial needs and services requested.
- Ensures that the Credit Union's quality reputation is maintained and projected.
- Ensures that Branch operations are well coordinated with Credit Union accounting, loan processing, and credit functions.
- Manages and oversees expenses. Pursues cost-saving measures.
- Continually seeks ways to improve Branch operations and productivity and to meet established goals.
- Prepares periodic Branch activity reports and makes recommendations to management for improvements.
- Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
- Ensures that adequate supplies, forms, and equipment are available for personnel.
- Institutes prudent safety measures.
- Keeps management informed of Branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary.
- Fills in and performs duties in Branch positions as needed.
- Attends assigned training sessions and stays current on new operational procedures.
- Completes other duties as assigned, including cross training in current or other departments
- 2+ years’ experience & related supervisory experience preferred.
Resource One Credit Union is a member-owned financial cooperative serving Texans. It provides typical banking products such as savings, checking, auto loans, mortgages, and other financial services to its members. Members own the credit union, and earnings are returned to them as better rates and lower fees, not as profits for outside shareholders. Products work like standard credit-union services: members deposit money, earn interest, and can borrow at rates based on member eligibility, with decisions guided by member needs and honest financial advice. The organization differentiates itself by being owned by its members, sharing profits with the membership, and focusing on people-helping-people in communities across Dallas and Northwest Harris counties. Its goal is to help members achieve their financial goals by offering fair products, transparent advice, and community-focused service while growing a loyal membership base.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Dallas, Texas
Founded
1936
Simplify's Take
What believers are saying
- AI automation boosts 40%+ decisioning, expanding 70,000-member base.
- Better-than-bank rates and award-winning mobile app drive member growth.
- New CMXO Michelle Dahl, appointed February 2023, enhances experience.
What critics are saying
- Scienaptic outage halts lending, impacting 70,000 members immediately.
- AI approvals trigger Fair Lending Act disparate impact lawsuits soon.
- Underwriter atrophy causes talent exodus within 12-18 months.
What makes Resource One Credit Union unique
- Resource One deployed Scienaptic AI platform, achieving 10-25% more approvals.
- Integrated Scienaptic with MeridianLink LOS for streamlined lending operations.
- Offers Push Provisioning for instant digital wallet card additions.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Paid Vacation
Professional Development Budget
Company News
Initial tests indicate 10-25% more approvals and 40%+ automationBy: Scienaptic AIDoug Bedner, CLO at Resource One CUMedia ContactChandan Pal***@scienaptic.comPhoto:https://www.prlog.org/ 12964573/1 Chandan PalEnd-- Leading global AI-powered credit decision platform provider Scienaptic AI announced today that Resource One Credit Union has gone live with its AI-based underwriting platform to automate and streamline its credit decisioning and expand its member base. As part of the deployment, Scienaptic's AI platform was integrated with Resource One Credit Union's Loan Origination System (LOS), MeridianLink Consumer, resulting in streamlined lending operations and AI-enabled decisions with greater speed and accuracy.Resource One Credit Union serves over 70,000 members throughout Dallas and Northwest Harris Counties with more than $800 million in assets. It offers better-than-bank rates, allowing members to save more and earn more. As a credit union, its focus is to provide members with a new choice in banking by focusing on their needs and future success. Resource One provides members with top-notch online banking, an award-winning mobile banking app, and free personal financial management, budgeting, and debt management tools."We are passionate about making a positive impact on people's lives, and we go above and beyond to help our members in every way possible. From the moment a member joins us and throughout their financial journey, we strive to bring energy and enthusiasm to each interaction,"said Doug Bedner, Chief Lending Officer at Resource One Credit Union
Resource One Credit Union has named Michelle Dahl as Chief Member Experience Officer, effective Monday, February 6, 2023.
Deployment aimed to automate loan decisioning and expand credit accessBy: Scienaptic AIResource One Credit Union To Deploy Scienaptic AIMedia ContactChandan Pal***@scienaptic.comPhoto:https://www.prlog.org/ 12944502/1 Chandan PalEnd-- Leading global AI-powered credit decision platform provider Scienaptic AI announced today that Resource One Credit Union has chosen its AI-based underwriting platform to automate and streamline its credit decisioning and expand its member base.Resource One Credit Union serves over 60,000 members throughout Dallas and Northwest Harris Counties with more than $700 million in assets. It offers better-than-bank rates, allowing members to save more and earn more. As a credit union, its focus is to provide members with a new choice in banking by focusing on their needs and future success. Resource One provides members with top-notch online banking, an award-winning mobile banking app, and free personal financial management, budgeting, and debt management tools."We like to help people in every way - from a member's first loan to the energy and enthusiasm, we bring to each and every member we serve," said Doug Bedner, Chief Lending Officer at Resource One Credit Union. "Scienaptic's AI platform will enable us to identify opportunities to help our members and delight and surprise them. The platform will automate and streamline our decisioning, remove bottlenecks, increase credit approvals, and empower our underwriters to focus more on complex loans".Pankaj Jain, Cofounder and President of Scienaptic AI, said, "We are excited that Resource One Credit Union has selected our AI-powered credit decisioning platform
Resource One Credit Union receives 3rd place award for Best Credit Union in the 2021 Best in DFW People’s Choice.