Full-Time

Senior Customer Success Manager

West

Posted on 5/23/2024

Abnormal Security

Abnormal Security

501-1,000 employees

AI-based email and collaboration security platform

AI & Machine Learning
Cybersecurity

Senior

Remote in USA

Required Skills
Communications
Requirements
  • 8+ years experience in an enterprise CSM capacity
  • 10+ yrs. experience in an enterprise SaaS product support environment
  • Strong experience with building and developing long-lasting executive-level relationships at F500 companies
  • Experience managing a book of business approaching or exceeding $10M ARR
  • Action-oriented with the ability to quickly assess and integrate inputs across functions
  • Strong analytical and organizational skills
  • Strong written, spoken, and presentation skills
  • Proven ability to introduce and review new product features
  • Strong technical troubleshooting skills
  • Previous experience with Internet and networking technologies and products
  • Well versed with using case management systems and CRM's
  • Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills
Responsibilities
  • Establishing and nurturing stakeholder relationships
  • Driving adoption of platform best practices
  • Educating on new/upcoming features
  • Proactively de-escalating issues with scalable solutions
  • Maintaining a feedback loop for key product enhancements

Abnormal Security provides a cloud-native email security platform, leveraging AI-based behavioral anomaly detection to prevent a wide range of email attacks. Working here offers exposure to cutting-edge technology in a critical area of cybersecurity, protecting collaboration platforms from advanced threats. Its trusted adoption by over 10% of the Fortune 500 highlights its strong industry position and commitment to major enterprise security.

Company Stage

Series C

Total Funding

$374M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

19%

1 year growth

27%

2 year growth

47%

Benefits

Competitive pay and equity

One of the most proven machine learning teams in Silicon Valley

Best-in-class customer traction and growth

Team-wide commitment to excellence, velocity, and customer-focus

Strong growth opportunities and high ownership expectations

Full medical, dental, and vision health insurance benefits

Daily catered lunches and snacks

Generous PTO

INACTIVE