Full-Time

Assistant Manager

AXS

AXS

501-1,000 employees

AXS is a global ticketing platform that utilizes integrated technology and


Mid

Dallas, TX, USA

Required Skills
Zendesk
Customer Service
Requirements
  • 4+ years of relevant experience in customer service.
  • 2+ years leading, coaching, and development of front-line employees.
  • Experience in a contact center environment.
  • Skilled with execution and delivery (planning, delivering, and supporting) skills.
  • Strong problem solving and decision-making skills.
  • Strong digital literacy skills.
  • Adept with collaboration and teamwork.
  • Growth mindset (agility and developing yourself and others).
  • High proficiency with any of the following: Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner preferred.
  • Proven ability growing a team, reduce attrition, and coach/develop a staff.
Responsibilities
  • Directs the contact center’s day-to-day activities.
  • Manages day to day operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets.
  • Delivers effective resource planning to maximize the productivity of resources.
  • Collects and analyzes contact center statistics for overall performance, and customer service metrics.
  • Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

18%

2 year growth

28%
INACTIVE