Nurse Navigator

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100% On-site

Full Time

The University of Miami UMHC/SCCC at Naples has an exciting opportunity for a Nurse Navigator. The Nurse Navigator is the initial point of contact for a patient entering the health system. The nurse navigator assures timely scheduling of the first appointment, coordination of care after completion of the first appointment, and will support the patient throughout the care continuum.  The nurse navigator also serves as a liaison between patients, families, caregivers, and the multidisciplinary care team.  The nurse navigator demonstrates commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

Core Job Functions:

• Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.

• Reviews outside medical records for appropriate scheduling.

• Assess barriers to care and refers to support services, local, and national organizations when needed.

• Educates on the treatment plan for patients based on diagnosis.

• Supports patients throughout the care continuum.

• Counsels individuals and patients on positive health practices.

• Collaborates with a multidisciplinary team of experts to outline best treatment for patients.

• Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.

• Implements the improvement of patient care, and healthcare policies and resources.

• Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.

• Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Serves as a Navigator for each patient going through the high-risk cancer prevention and wellness program.

• Reviews, patients’ medical records, test results and any other documentation required for the first visit and throughout the continuum.

• Assess patient needs upon initial encounter and periodically throughout their care, matching unmet needs with appropriate referrals.

• Facilitates timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and to promote continuity of care.

• Identifies potential and realized barriers to care and facilitates referrals as appropriate to mitigate barrier(s).

• Assures financial clearance prior to appointments and resolves any financial issues expeditiously.

• Serves as an initial physical point of contact, greeting and giving directions to patients and visitors.

• Provides wayfinding support at the site.

• Receiving patient and family members at check-in for consult and follow-up visits.

• Monitors patient/family wait time for appointments/treatment. Notifies supervisor of excessive wait time.

• Participates in coordination of the plan of care with the multidisciplinary team, promoting timely follow-up on treatment and supportive care recommendations.

• Serves as a liaison for patients, families, caregivers, staff, and referring physicians.

• Responds to and resolves patient and family/caregiver concerns and works in collaboration with APP and patient experience (if needed).

• Orients and educates patients, families, and caregivers to the healthcare system, multidisciplinary team member roles and available resources.

• Communicates with APP and care team as needed for new patient referrals and scheduling priorities.

• Communicates with other staff to coordinate patient care activities.

• Provide telephone support by answering and directing incoming calls, taking appropriate messages and/or routing to the correct destination.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Requirements:

Education:

Graduate from an Accredited School of Nursing, BSN required

Certification and Licensing:

Valid State of Florida Registered Nurse (RN) license, BLS certification required

Experience:

Minimum 2 years of relevant work experience

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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