Community Outreach Specialist

WHAT YOU'LL DO

As Community Outreach Specialists, you will support the Port Authority’s Midtown Bus Terminal Replacement Program—one supporting New York and one supporting New Jersey, with 1 opening in each location. These positions will serve as key public-facing representatives, coordinating with residents, commuters, businesses, elected officials, community organizations, and other stakeholders throughout the project. 

• Manage daily community outreach activities, including responding to inquiries and complaints.
• Serve as a field representative and liaison between the project team and community stakeholders.
• Conduct outreach to residents, businesses, commuters, bus terminal users, community organizations, and advocacy groups.
• Coordinate and support public meetings, community events, mobile office hours, and stakeholder briefings.
• Develop outreach materials, notifications, presentations, newsletters, and digital communications.
• Maintain stakeholder databases, complaint logs, engagement metrics, and outreach reports.
• Prepare weekly and monthly summaries of outreach activities, community concerns, and engagement results.
• Coordinate with Port Authority departments, consultants, contractors, elected officials, and community organizations.
• Support job fairs, workforce development initiatives, and community resource events.
• Assist with project website updates and public-facing construction information.
• Attend evening/weekend meetings and events as needed.

WHAT YOU'LL BRING

• Bachelor's degree or equivalent relevant experience.
• Experience in community outreach, stakeholder engagement, public relations, or community relations, preferably within infrastructure, transportation, construction, or public-sector environments.
• Strong written, verbal, organizational, and presentation skills.
• Proficiency with Microsoft Office Suite, Salesforce, and Constant Contact preferred.
• Ability to manage multiple priorities in a fast-paced, public-facing environment.
• Familiarity with Manhattan and Northern New Jersey communities preferred.
• Bilingual candidates are preferred.
• Local travel throughout Manhattan and Northern New Jersey is required.

COMPENSATION

The anticipated compensation range for this position is $40-$55/hr. Final compensation will be determined based on experience, qualifications, education, certifications, skills, and work location.