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Support Engineer
Charting & Nursing
Posted on 9/1/2022
Overland Park, KS, USA
Experience Level
Desired Skills
Customer Service
  • Work well with our clients and each other
  • Exhibit strong communication, listening and organizational skills
  • Are enthusiastic about ongoing learning and growth
  • Have a thirst for solving problems
  • Work both collaboratively and independently
  • Manage their time extremely well
  • Learn new technologies quickly
  • Excellent verbal and written communication skills
  • Experience with cross-functional collaboration
  • Desire for long term growth
  • Bachelor's degree in Computer Science, Information Systems, or related degree, or equivalent experience in a customer facing role
  • 2+ years of work experience
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift to 15 pounds at times
  • Providing superior customer service and ensuring outstanding quality
  • Troubleshooting and resolving WellSky Specialty Care EMR application issues (Charting & Nursing)
  • Collaborating with and supporting other team members
  • Debugging front end (Java Script) and or backend software (IBM RPG)
  • Partner with development and solution management groups for unresolved issues when needed, and maintaining ownership of cases through their resolution
  • Completing thorough documentation of issues
  • Ensuring individual KPI response and resolution times are met
Desired Qualifications
  • Experience engaging with customers
  • Experience debugging front end and or backend software
  • Experience using analytical tools such as Excel or SQL
  • Experience with Java, C++, or RPG
  • Experience in healthcare support

1,001-5,000 employees

Acute, post-acute, and community care technology provider
Company Overview
WellSky is on a mission to lead the movement for intelligent, coordinated care worldwide. The company offers offers a comprehensive set of technology solutions and services available across the full continuum of care.
  • High deductible health plan with a generous employer contribution
  • PPO medical plan
  • Dental and vision insurance
  • 401(k) plan with access to financial advisors who can provide personal financial guidance at no cost
  • Robust paid time off, including holidays, vacation, well-being, and volunteer days
  • Flexible spending accounts (medical and dependent)
  • Life and disability insurance
  • Educational assistance
  • Employee Assistance Plan with free and confidential emotional, financial, legal, and family resources