Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Provide daily administrative support to Wealth Strategists, including scheduling meetings, assembling meeting materials, expense management, and providing phone and mail coverage. answering phone, handling mail, appointments, expense reports, and necessary arrangements involving travel, audio-visual aides, seminar/lunch/dinner reservations, meetings, seminars, etc.
Serve as key point of contact for new client onboarding. Produce new account documentation, monitor transfer of assets, and effectively communicate with the client and internal partners to facilitate account opening, funding, online portal enrollment, and account access. Accountable in partnership with Wealth Strategists for first class client onboarding experience and seamless transition to Northern Trust.
Perform initial research and/or review of prospective clients and community members utilizing media and existing tools (e.g. Wealthmonitor, Wealth Engine, Lexus Nexis).
Capture, organize, and update leads in systems through data entry, management, and review to maintain prospect lists, pipeline reporting, marketing and relationship campaigns, and lead generation initiatives such as digital nurture campaigns, marketing initiatives, and event marketing.
Prepare and assemble lead generation materials (i.e. letters, collateral) and execute administrative components of proactive drip marketing campaigns including physical and electronic mailings, follow-up, and data maintenance. Compose letters to prospective clients and follows up with telephone calls to arrange meetings. Set up active files on new business opportunities and reminders to initiate calls for making forward progress.
Maintain a working knowledge of available marketing collateral, prospecting materials, sales resources, and best practices to support Wealth Strategists in ongoing prospective client outreach. Prepare presentation material using current compliant marketing material with no controllable errors.
Execute the consistent and disciplined use of systems for call reporting, opportunity tracking, campaign execution, and special projects. Enter and maintain accurate data in all CRM systems on behalf of the sales process.
Submits account documents to the legal area and external attorneys after inspecting them to ensure adherence to established guidelines and to obtain missing information, correct documents, clarify information, and resolve problem situations.
Utilizes technology capabilities, initiatives, and hardware to effectively deliver best in class, modern client experience and solutions for engaging with prospective clients in a high-tech, high-touch, digital environment.
Develops and maintains a strong internal network to effectively collaborate across internal departments in delivering a seamless, high-quality experience for prospects, clients, and senior employees.
Performs special projects (i.e. coordinating reports, preparing account analysis and workflow reports) that require responding to specific account inquiries and issues.
Develop in-depth knowledge of a full range of trust-oriented services (e.g. personal trusts, living trusts, wills, investment management, security custody, financial consulting, estate and tax planning). Attend meetings and classes to keep abreast of personal financial planning
products and services.
Other duties and special projects as needed.
Basic knowledge of personal financial planning, trust and investment products and services are required to perform primary duties. Knowledge of the bank computer applications (Lotus Notes, Trust System, Contact Management) is required to generate sales reports and databases. Organizational and personal computer skills are necessary to prepare materials for prospect and COI meetings and presentations.
Knowledge of fiduciary products and services (e.g. personal trusts, living trusts, wills, investment management, security custody, financial consulting, estate planning), including fee structures, documentation, policies and procedures usually acquired through work-related instruction or work experience is required to respond to account related matters and various sales situations.
Knowledge of the duties performed within the various departments and divisions of the bank acquired through work experience is required to direct inquiries and requests for client-related information.
Analytical, organizational and sales skills are required to proactively manage the sales process. Interactive skills are required to understand prospect needs and respond with the appropriate solutions.
Undergraduate Degree or equivalent experience
Strong computer skills PowerPoint, Word, Excel
1-3+ years of administrative support in trust sales or trust relationship management experience
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
