Implementation Manager
Posted on 4/4/2023

51-200 employees

Auto repair process management software
Company Overview
ShopMonkey's mission is to change the auto industry and impact customers by helping every shop thrive. The auto-repair shop software company has created a platform that allows shop owners to streamline their workflows and better understand their business from customer service, to parts inventory, to workflow management, and more.
California, USA • Remote
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
  • Have a clear, professional, friendly and informative communication style
  • Enjoy creative problem solving and taking on new challenges
  • Have exceptional project management skills with a proven ability to multi-task
  • Are self-directed learners and highly motivated to succeed
  • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
  • Adapt quickly to changing priorities and evolving customer needs
  • Have a related education background (Bachelor's degree preferred)
  • Are familiar with a SaaS business models and tools
  • Have a true appreciation for cars and/or are familiar with the automotive industry!
  • 11 paid holidays
  • Flexible time off - take the time off you need!
  • Serve as the main point of contact during a customer's implementation process
  • Deliver top tier customer service and support across all product areas
  • Assist in training customers to ensure the successful beginning of a new customer journey
  • Coordinate deliverables with various internal departments
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Learn all about the Shopmonkey product suite and automotive industry