2023 Technical Writer Intern
Posted on 3/4/2023
San Ramon, CA, USA
Experience Level
  • Rising college senior or above, pursuing an undergrad degree in technical writing, or similar field
  • Must be able to work out of the San Ramon, CA headquarters this summer
  • Create knowledge base articles, SOPs, runbooks, and training videos to support internal teams
  • Work with Product Engineering teams to consolidate into troubleshooting information
  • Create documentation using our style guide and writing standards
  • Use Confluence to create and Jira for tracking work

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Company Core Values
  • Do the right thing for the customer
  • Treat it like you own it
  • Service guides us
  • Act with integrity and humility
  • Relentless learning
  • Bias toward action
  • Diversity