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VIP Account Manager
Posted on 1/11/2023
Philadelphia, PA, USA
Experience Level
Desired Skills
Customer Service
  • Minimum 2 years of experience in high end customer service field preferred
  • Excellent verbal and written communication skills
  • Business to Customer Sales experience preferred
  • Knowledge of online gaming industry essential
  • Passionate about providing top level service
  • Confident and people focused personality
  • Excellent analytical skills and experience with Excel
  • Strives to meet targets and deadlines
  • Excellent organizational and planning skills
  • Understanding of Marketing processes preferred
  • Willing and able to work non-traditional business hours
  • Travel for this role is expected around 25% of the time
  • Create a VIP rewards template that works with the assets available at retail locations
  • Test and learn different elements of said program with different retail partners and refine for each location
  • Plan and drive multiple campaigns, maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence
  • Commercially focused to ensure priorities are driven based on ROI and Strategic Value
  • Regular meetings with internal VIP operations teams and stakeholders to drive new launches and projects
  • Work with new properties to ensure optimum launch events and first to market VIP experience on site
  • Work with localized vendors to expand reward portfolios for retail locations
  • Liaise with VIP Key Account Managers to encourage on site presence at regular intervals to meet customers and collect feedback
  • Train and guide on site SBK management teams on how to manage VIP customers and provide tools to allow reward analysis for VIP customers
  • Develop cross sell and up sell journeys for retail to online and vice versa
  • Develop and track budgets with VIP team to ensure fair use of player entertainment budgets for retail
  • Establish, monitor and report on goals and KPIs
  • Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
  • Provide recommendations for new VIP rewards and implement new program features
  • Deliver against company responsible gaming protocols

1,001-5,000 employees

Fantasy sports and online U.S. sportsbook
Company Overview
Fanduel is on a mission to make sports more exciting. The company provides a daily fantasy sports platform with a range of game types for players with a guaranteed prize pool for the winners.
  • From peer-to-peer learning to industry conferences, there are a number of ways to develop your career
  • From your head to your toes we’ve got you covered with our 100% health insurance coverage
  • We keep a well-stocked supply of snacks and refreshments to keep you going throughout the day
  • Flexible hours and vacation scheduling let you work when you’re at your best
  • We provide the latest tech and equipment, you get the job done
Company Core Values
  • We’re not just a company, we’re a collective. And we’re not just coworkers, we’re a community.
  • We’re an all-hands-on-deck crew of dreamers, doers, thinkers, makers, builders, breakers, and rebuilders.
  • We value teamwork above all else.
  • We believe that diversity and inclusiveness are at the core of any good team.
  • Passion for building a product our customers will love, passion for being the best in our field, and passion for our own people.