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Senior Manager
Member Engagement, Remote
Confirmed live in the last 24 hours
United States
Experience Level
  • Experience managing managers on operational teams in a high-volume dedicated environment
  • Demonstrated ability to manage change and communicate effectively
  • Track record of impacting Quality Assurance through operational rigor
  • Experience impacting metrics through behavioral-based coaching
  • Comfortable holding individuals and teams accountable to performance measurements and expectations
  • Proven track record of supporting managers to de-escalate client/B2B customer resolution
  • Track record of developing and promoting other Managers/Supervisors/Team Leaders
  • Experience in a blended inbound / outbound call center environment
  • ICMI (International Call Center Management Institute), CCW (Call Center Weekly), or COPC Certifications preferred
  • Strong understanding of higher learning enrollment procedures. Project Management trained and/or Six Sigma Certified in Lean Operations
  • Nurture and Reinforce Healthy Team Culture
Guild Education

501-1,000 employees

Education and upskilling platform
Company Overview
Guild is on a mission to unlock opportunity for America's workforce through education.
  • Be an owner - Every employee is granted equity in Guild with a 4-year vesting schedule as well as a 401(k).
  • Prioritize your time - We offer generous parental leave, PTO, and onsite daycare for Denver-based employees
  • Have a learner's mindset - Guild offers student loan reimbursement, 100% tuition assistance for your first bachelor’s degree, and $10K/year toward additional education.
  • Take care of yourself - Comprehensive medical, dental, and vision plans because we care about the health and well-being of all Guild employees.
Company Core Values
  • Nurture a Learner’s Mindset - We are fueled by curiosity, consciously seeking to make ourselves, each other, and the work continuously better.
  • Create Belonging - We believe that belonging is essential to business. We are cultivating a community rooted in diversity and respect with heart and commitment, that’s in service of both our culture and all of our stakeholders.
  • Build Shared Success - At Guild, success is not a zero sum game. We strive for the win-wins in both our work and in our impact, knowing we deliver the best outcome when we collaborate together and assume positive intent from all.
  • Be an Owner - We each own a piece of Guild – as owners, we take responsibility today and always for our voices, actions and long term impact.