Full-Time

Customer Success Manager III

Posted on 5/24/2024

Invitae

Invitae

1,001-5,000 employees

Comprehensive genetic testing services provider

AI & Machine Learning
Robotics & Automation
Biotechnology

Senior

Remote in USA

Required Skills
Communications
Salesforce
Requirements
  • Minimum 5 years of related experience with a Bachelor’s degree, or 3 years with a Master’s degree, or a PhD without experience
  • Bachelor’s degree or higher education in Healthcare, Business, Management, MedTech, Medicine, Data Science, or related fields preferred
  • Executive-level presentation skills and business acumen
  • Strong communication skills in conveying complex topics in easy-to-understand language
  • Partnership and collaboration skills with internal teammates
  • Organizational and multitasking capabilities
  • High emotional intelligence, customer empathy, and active listening skills
  • Track record of solving complex problems
  • Experience with Salesforce, Looker, JIRA, or similar systems
  • Experience in healthcare, handling PHI, understanding HIPAA guidelines, life sciences, or biotech preferred
Responsibilities
  • Resolve account level issues promptly and effectively
  • Provide comprehensive support to accounts for customer satisfaction
  • Manage customer data requests
  • Provide onboarding and support for new key accounts
  • Proactively identify and address potential risks associated with key accounts
  • Collaborate with cross-functional teams to address customer inquiries
  • Conduct targeted account education sessions
  • Support Quarterly Business Reviews (QBR) for account management

Invitae is recognized for integrating advanced technologies such as robotics, AI, and machine learning in its genetic testing services. This multidisciplinary approach not only ensures high precision in healthcare decisions but also positions the company at the forefront of digital healthcare innovation. The environment fosters continuous learning and professional growth, making it an attractive workplace for those passionate about leveraging technology to improve patient outcomes.

Company Stage

M&A

Total Funding

$2.7B

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

-16%

1 year growth

-22%

2 year growth

-47%

Benefits

Competitive salary

Health, dental, & vision

Generous vacation days

Family leave

Flexible working hours

Work from home

INACTIVE