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Partnership Success Lead
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • 10+ years of experience working with health plans or large provider organizations, or as a customer success or partner manager role within a healthcare organization
  • Commercially savvy; can design complex yet clear partnership arrangements and manage the contracting processing effectively
  • Stays up to date on the healthcare ecosystem, players, regulations, and trends; proactively identifies and qualifies issues as opportunities
  • Strategic thinker and self-starter - able to proactively identify opportunities and execute to maximize value for the partners value and drive growth for Marigold
  • Effective relationship builder with both internal team members and external stakeholders, executives, and individuals up and down an organization
  • Solution and outcome oriented; detail oriented and analytical
  • Able to provide clear direction and priorities, taking the lead to resolve problems; keeps themselves and others accountable to timely delivery of commitments
  • Ability to simultaneously manage and prioritize multiple projects and customers, keeping all stakeholders updated on expectations
  • Comfortable in fast-paced and rapidly changing startup environments
  • Excellent communicator in all form:written, verbal, sync, and async
Responsibilities
  • Own a strategic area of Marigold's Partnership Success practice, documenting our strategy and constantly iterating the team's playbook(s)
  • Work with Clin Ops to track peer engagement and share efforts/roadblocks/success stories with partners; identify and qualify growth opportunities for peers to drive strategic expansion and engagement-define key goals/milestones and make the appropriate investments to maximize success
  • Set agendas for partnership meetings, inviting relevant internal stakeholders to present, and leading internal prep; build decks to support monthly/quarterly meetings with paying plans and providers
  • Serve as the feedback loop and communication channel between partner/customer and internal teams (Product, Clinical Ops)
  • Oversee provider relationship management (initial provider trainings, assistance with workflows, establishing peer cadence, quarterly presentations)
  • Work with product and data teams to provide partner perspective in internal roadmap planning and define metrics/reporting for each partnership; ensure integrity of data in all external reporting (critical in markets with multiple paying partners)
  • Review Marigold metrics against contract expectations regularly and communicate across teams to ensure contract is satisfied; ensure contractual scope of work is executed appropriately by clinical teams
  • Gather documents from external partners for internal teams (i.e. billing docs from providers for corporate team, and claims data to do our own analysis)
  • Ensure that payer and provider partners develop co-branded collateral and workflows inclusive of member facing text/engagement
  • Reporting, Schedule and Location: This is a full-time opportunity reporting to our Principal Advisor, Policy and Partnerships. Most team members work virtually from home and are located on the east coast and internationally. You can work remotely anywhere in the US. Most team members work virtually from home and are located on the east coast and internationally. If you prefer in-person work for any portion of the week, we currently have offices in Delaware and Massachusetts. You should expect to be available during east coast hours
Marigold Health

11-50 employees

Company mission
Marigold Health uses chat support groups to make substance use treatment more engaging and personalized for vulnerable populations.
Benefits
  • Comprehensive Healthcare Coverage
  • PTO
  • Company Travel Budget and Professional Development Budget
Company Values
  • Authenticity - Everyone’s experiences are valuable - we want you to speak from the heart. Without diversity in our backgrounds and thoughts, we will fail.
  • Candor - We work on an entrenched, complicated problem. Egos are checked at the door - we optimize for learning. The best ideas come through iteration and debate, and the highest performing teams have a persistent commitment to transparency.
  • Ambition - Mental illness touches the life of every single person reading this message - our goal is to affect change at scale. We respect and look for vision, but paired with it, the grit to follow-through.