Full-Time

Case Manager I

Posted on 2/4/2025

Fresenius Medical Care

Fresenius Medical Care

11-50 employees

Provides renal care and dialysis services

Biotechnology
Healthcare

Mid

Remote in USA

Must live and work in Eastern Standard Time zone.

Category
Nursing & Allied Health Professionals
Medical, Clinical & Veterinary
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

You match the following Fresenius Medical Care's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Must live and work in Eastern Standard Time zone.
  • Must have dialysis experience.
  • B.A. or B.S. degree required (Extensive healthcare experience in case management or nephrology/dialysis/patient care may be considered in lieu of Bachelor degree)
  • 3-4 years relevant healthcare experience
  • 2-3 years of Customer Service or Marketing experience
  • Must exhibit leadership skills and be able to collaborate with clinic staff
  • Must be self-motivated, organized and able to plan a diversity of activities and work independently
  • Excellent communication skills - written and verbal - with ability to communicate to all levels of personnel
  • Excellent professional telephone skills
  • Ability to function as a part of an integrated team
  • Ability to develop positive relationships with patients, families, physicians, staff and other disciplines
  • Able to follow oral and written communication as well as communicate information to individuals or groups with varying levels of education
  • Detail oriented with excellent customer service, organizational and interpersonal skills
  • Good computer skills required with knowledge of Microsoft Office applications- Word, Excel, PowerPoint, and Outlook.
Responsibilities
  • Supports FMCNA's mission, vision core values and customer service philosophy.
  • Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
  • Provides sales and relationship support to the FKC Sales and Account Management organization.
  • Utilizes knowledge of FKC, the admissions process and the various supporting programs to promote these to the patient.
  • Drives the process for onboarding all patients from the time of referral through arrival and adjustment to the clinic environment.
  • Works with the internal resources to facilitate admissions, ensuring each patient receives a superior admission experience.
  • Responsible for driving the FKC culture through values and customer service standards.
  • Accountable for outstanding customer service to all external and internal customers.
  • Develops and maintains effective relationships through effective and timely communication.
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues in a timely manner.
  • Primary function is to provide superior customer service and admission support to patients with the primary metric of decreasing avoidable patient cancellations prior to first treatment and maintaining low cancellation rates in the area of responsibility.
  • Utilizes critical thinking skills, judgment, independent analysis, time management skills and knowledge of FKC programs.
  • Conducts one on one contacts with all referred patients.
  • Markets our services and facilitates the admission.
  • Eases the patient's transition into the dialysis facility, calming anxieties about starting dialysis.
  • Provides education on what to expect on the first day of outpatient dialysis and after beginning treatment.
  • Facilitates and coordinates the admission process for all patients being referred for dialysis services.
  • Is immediately notified of a patient referral.
  • Contacts patient/caregiver to develop an early relationship with the patient and affect the positive outcome of the placement.
  • Works with the PAS to escalate admissions issues according to established procedures to ensure timely resolution.
  • Works with the applicable clinical manager(s) to accommodate shift requests post first treatment, when available.
  • Serve as a liaison between the patient and the dialysis facility prior to first treatment.
  • Provide support to caregivers prior to patient start.
  • Negotiate minor clinic issues and concerns as appropriate.
  • Provide education referral for home modalities and treatment options where appropriate.
  • Ensures resolution of all issues and provides exceptional service recovery with patients and referral sources.
  • Removes avoidable barriers to patient placement and enhances perception of FKC customer service with patients and indirectly with referral sources.
  • Exhibits knowledge of both commercial and non-commercial providers of benefits.
  • Assures that patients and families understand payer benefits and options or directs communication with Insurance Coordinators as needed.
  • Develops and maintains an extensive knowledge of the dialysis business and the support services provided by FKC and within the community.
  • Maintains knowledge of the local market as well as industry trends in order to monitor and quickly react to changes which may impact the company and the patient services provided.
  • Provides regular communication to management regarding program status, customer service issues, and obstacles affecting the referral and admissions process.
  • Conducts regular business analysis and develops, implements, and evaluates effective weekly, monthly and quarterly business plans.
  • Meets regularly with management to review and revise these plans.
  • Consistently meets patient placement objectives as established by management.
  • Maintains accurate and timely account data and completes call reports as required.
  • Determines patient satisfaction with admissions process and dialysis services.
  • Collaborates with internal customers to effect positive customer service changes where required.
  • Participates in professional development opportunities to ensure development of skills and industry/field knowledge, utilizing the acquired expertise and knowledge to accomplish goals and objectives for position.
  • Ensures all tasks and activities are executed in compliance with company standard operating procedures and all applicable regulatory requirements.
  • Other duties as assigned.
Desired Qualifications
  • 1-2 years of nephrology/dialysis/patient care or case management experience preferred.
Fresenius Medical Care

Fresenius Medical Care

View

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across North America. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Company Size

11-50

Company Stage

Late Stage VC

Total Funding

$39.1M

Headquarters

Waltham, Massachusetts

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth market growth supports FMCNA's remote patient monitoring services.
  • Home dialysis market expansion aligns with FMCNA's patient-centric care approach.
  • AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

What critics are saying

  • Increased competition from telehealth solutions like Philips' eCareManager 4.1.
  • Rising mental health challenges may impact FMCNA's employee productivity.
  • Virtual reality education may face adoption and accessibility challenges in rural areas.

What makes Fresenius Medical Care unique

  • FMCNA is the world's largest fully integrated renal company.
  • FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.
  • FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

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Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-3%
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