Full-Time

Product Support Specialist-Remote

Service Autopilot

Posted on 6/3/2024

Xplor

Xplor

1,001-5,000 employees

Vertical-specific SaaS solutions with embedded payments

Data & Analytics

Junior

Remote in USA

Required Skills
Communications
Zendesk
Requirements
  • Minimum of 2 years related experience providing technical and customer support preferably in the technology/SaaS industry utilizing omni-channel communication
  • Proficiency with Microsoft Office products
  • Previous experience with QuickBooks and Zendesk is a plus
  • Professional etiquette with effective written and verbal communications skills
  • Analytical and data-oriented approach to problem-solving
  • Patience, empathy, and a positive attitude with a desire to help customers
  • Tech-savvy and enjoy learning new tools and systems
  • Ability to work independently and as a member of a team
  • Flexibility and availability to work potential different schedules
  • Experience working in a remote position
Responsibilities
  • Answer routine questions on how to best use the software for customer’s business needs
  • Troubleshoot data or software issues related to core system features
  • Provide information on available product training resources
  • Improve technical documentation and self-service resources
  • Identify common questions/issues for automated self-service portal
  • Maintain a log of customer interactions and issues
  • Submit system performance issues and feature requests for escalation
  • Improve knowledge of the product to optimize team knowledge
  • Be a voice of the customer to identify process improvements
  • Support and encourage colleagues
  • Adhere to company and team policies and procedures
  • Meet established team and individual goals and metrics

Xplor Technologies provides vertical-specific SaaS solutions for everyday life businesses, integrating embedded payments and Commerce Accelerating Technologies. Their global cloud-based payment processing platform serves over 78,000 customers across 20 markets, processing over $36 billion in payments in 2022.

Company Stage

N/A

Total Funding

N/A

Headquarters

Creve Coeur, Missouri

Founded

2022

Growth & Insights
Headcount

6 month growth

12%

1 year growth

24%

2 year growth

95%
INACTIVE