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Full-Time

Customer Support Agent

Weekends and Nights

Posted on 6/21/2024

FanDuel

FanDuel

1,001-5,000 employees

Sports betting and daily fantasy sports provider

Data & Analytics

Expert

New York, NY, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Minimum 12 months Customer Service experience in the Sports Betting industry
  • Strong knowledge of sports and betting terminology
  • Excellent communication skills, both verbal and written
  • Ability to adapt and deliver in a fast-paced environment
  • Strong problem-solving abilities and attention to detail
  • Familiarity with customer service software and CRM systems
  • Willingness to work flexible hours, including evenings, weekends, and holidays
  • Commitment to upholding responsible gaming practices and compliance standards
Responsibilities
  • Respond promptly and professionally to customer inquiries via various channels including live chat, email, and phone
  • Assist customers with account-related queries, betting and promotion inquiries, and technical issues
  • Provide explanations on betting options and outcomes, odds, promotions, and policies
  • Investigate and resolve customer complaints or issues efficiently and effectively
  • Escalate complex problems to higher-level support or management when necessary
  • Follow up with customers to ensure satisfactory resolution of issues
  • Maintain a deep understanding of the sports betting platform, including available sports, markets, and features
  • Stay updated on sports events, odds changes, and industry trends
  • Educate customers on how to navigate the platform, place bets, and utilize features effectively
  • Adhere to regulatory requirements and company policies related to responsible gaming and customer verification
  • Identify and report any suspicious activities or potential compliance issues
  • Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources

FanDuel Group specializes in sports betting, daily fantasy sports, and online casino gaming, seamlessly integrating sports-tech to enhance consumer engagement with sports and leagues. This company is an excellent workplace for those passionate about combining technology with sports, offering a dynamic environment where innovation leads to the development of cutting-edge gaming experiences. With a broad customer base spanning all 50 states, the company's reach ensures a diverse and stimulating work culture.

Company Stage

M&A

Total Funding

$4.6B

Headquarters

New York, New York

Founded

2009

Growth & Insights
Headcount

6 month growth

6%

1 year growth

18%

2 year growth

51%

Benefits

From peer-to-peer learning to industry conferences, there are a number of ways to develop your career

From your head to your toes we’ve got you covered with our 100% health insurance coverage

We keep a well-stocked supply of snacks and refreshments to keep you going throughout the day

Flexible hours and vacation scheduling let you work when you’re at your best

We provide the latest tech and equipment, you get the job done