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It User Support Specialist (Remote)
Posted on 5/10/2022
INACTIVE
Locations
Calgary, AB, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
JIRA
Requirements
  • 2+ years of experience in IT user support
  • Knowledge of help desk software, ticketing and issue tracking systems, and remote control software
  • Good knowledge of setting up, configuring and using both Windows and Mac platforms
  • Good knowledge of API
  • Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc)
  • Advanced troubleshooting and multi-tasking skills
  • Strong client-facing and communication skills
  • Customer service orientation
Responsibilities
  • Provide technical assistance and support in incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries over email/corporate messengers/phone calls
  • Respond to email and text messages from users seeking help
  • Install, modify, diagnose and repair (if possible) computer hardware and software
  • Track requests and issues in the enterprise ticketing system (Jira) and asset database redirecting problems to proper resources
  • Properly escalating unresolved queries to the next level of support
Bitfury

201-500 employees

Security and infrastructure provider for the Bitcoin Blockchain
Company Overview
Bitfury's mission is to make the world more trusted and secure.
Company Values
  • Make the impossible possible
  • Be a team player
  • Be a game changer
  • Do good