Parking Operations Agent

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Parking Operations Agent at The Cosmopolitan utilizes the highest level of customer service in accordance with industry standards to receive payment from customers for parking services provided. The Parking Operations agent will monitor and report activity of the self- parking operations and maintain a high level of guest service when assisting guest and garage attendants in operation of inbound and outbound gates.
 

THE STARTING RATE: $19 per hour

THE DAY-TO-DAY:

• Count the appropriated revenues at the beginning/end of each shift to verify the total is correct

• Make, change and issue receipt and/or ticket to guest for each transaction

• Compute the total amount showing due per customer associated with issued ticket

• Operate cash register, which calculates total due and completes transaction on cash register

• Provide accurate information regarding parking fees and quotes pricing for parking services

• Provide directions upon request to guest both on property and around the city

• Complete a lost ticket form when the guest has misplaced or lost their original claim ticket

• Assist in reaching resolution to guest complaints (with the aid of a supervisor or Manager if necessary)

• Uses quality guest service in answering the telephone in a prompt and courteous manner.

• Maintain workspace in both cleanliness and organization

• Conduct regular check to ensure all necessary supplies are stocked and located in correct space.

• Verifies shift transaction against bank of revenue on hand

• Compile revenues collected for the day, records the amount, and follows company policy for cash deposit

• Monitor operation of inbound and outbound gates of the self-park garage

• Assist guest with inquiries on operation of Pay on Foot machines

• Respond and report any discrepancies of operation

• Multitask in a fast pace and high-volume environment

• Document all call information according to standard operating procedures

• Complete call log

• Communicate with Product provider any issues and errors which cannot be resolved by on duty personnel

• Able to work outdoors in excessive temperatures, including extreme heat and cold.

• Provide a current Nevada Motor Vehicle Report to the department leader and Risk Management every 6 months

• Immediately notify department leader of any changes to the Nevada Driver’s License status

THE IDEAL CANDIDATE:

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11857

Are you ready to JOIN THE SHOW? Apply today!