AT A GLANCE

This individual will be responsible for sustainable and measurable client value via a consultative approach, and partners with internal stakeholders in strategy, sales, product management, and marketing to drive revenue growth and retention across accounts, products, and markets.

What You’ll Do

• Creative and strategic problem solving for accounts and developing the strategies needed to help clients make informed decision through a consultative sales approach
• Utilize forecasting and business analytical skills to take advantage of opportunities and to expand relationships
• Work closely with sales, product and marketing teams, to identify key strategies to maximize client accounts
• Increasing customer satisfaction, visibility, and client endorsement regarding the measurable results and tangible value of HG’s programs among key client stakeholders
• Provides strategic guidance in the areas of patient acquisition and retention, market development, quality transparency including benchmarking & measurement, competitive differentiation, and Elective specialty strategies.                      
• Assists with conducting competitive market analysis to help formulate go to market plans
• Monitors campaign performance to identify performance risks and optimization opportunities, resolve live campaign issues, implement improvements, and ensure results are maximized
• Assists internal stakeholders with reviewing and analyzing product / solution performance and client feedback to help guide the development, enhancement, and implementation of new products / solutions and develop new revenue growth opportunities
• Assists the sales team in developing go to market communications and materials for products and services
• Develops a comprehensive understanding of products and solutions and their past performance history
• Onboarding operations expert that facilitates new account launches, existing account maintenance, and all product enhancements  
• Ongoing educator for client and best practices for Elective specialties
• Be a Customer Consultant. Analyze the customer’s use of the product and identify trends and success metrics by running reports with our data tools. Share opportunities with clients for greater efficiency, optimization and ROI.
• Prioritize and surface issues that may lead to client attrition risk
• Be a Project Manager (even without the certification) to coordinate and influence internal and external teams to resolve escalated client issues.

What We’re Looking For

• 3+ years of experience in client management or support
• Healthcare/Healthcare Marketing experience
• Moderate knowledge of Power point and Excel
• Excellent written and verbal communications skills
• Ability to prioritize tasks
• Relationship building skills across multiple levels of org
• Organizational and multi-tasking skills
• Problem-solving skills with a proactive approach

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $60,000 - $80,000
  *Note actual salary is based on geographic location, qualifications and experience
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person’s merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

We do not provide visa sponsorship at this time.