Principal Technical Consultant

Job Purpose

This dynamic role combines managerial responsibilities with hands-on consulting. The Principal Technical Consultant will lead a team of Senior Technology Consultants, overseeing the implementation of our Passport and Bulk Data Extract applications in both MSP implementation and standalone consulting engagements. The role involves conducting various virtual or on-site consulting engagements focused on Bulk Data Extract and Passport applications. The consultant will analyze current state processes and system utilization, providing both verbal and written recommendations to clients on data implementation, best practice operational improvements, training needs, reengineered processes, system optimization, and other related opportunities. Additionally, the consultant will act as a liaison between the customer, users, and product owners.

Responsibilities

• Lead and manage a team of Senior Technology Consultants, fostering a collaborative and high-performance work environment.
• Oversee consulting and implementation engagements for ICE Mortgage Technology Passport and Bulk Data Extract products, with a strong emphasis on the Bulk Data Extract.
• Monitor, observe, and gather relevant data on clients' operations to provide comprehensive business and system application training.
• Perform in-depth problem analysis and develop effective solutions to client issues, utilizing extensive knowledge of the Bulk Data Extract tool.
• Create detailed procedures, flowcharts, and other consulting materials as required by each engagement.
• Innovate and refine processes and procedures to enhance efficiency and resolve complex problems related to clients’ ICE Mortgage Technology and/or legacy Black Knight products.
• Collaborate with other ICE Mortgage Technology departments, offering professional and industry expertise as needed.
• Assist clients in developing and maintaining test plans, test cases, and post-production support documents to ensure application enhancements meet their needs and maintain integrity.
• Identify and document requirements for configuring system settings, workflow rules, user roles, and workflow assignments for new products.
• Support clients in implementing configuration changes identified during user acceptance testing and in production.
• Mentor and develop team members, providing guidance and support to help them achieve their professional goals.
• Play a pivotal role in training clients and internal personnel on product enhancements, new systems, or procedures.
• Perform other related duties as assigned.

Knowledge and Experience

• Bachelor's degree or equivalent combination of education, training, or work experience.
• 5+ years of experience in a product support role.
• Previous leadership experience
• Previous consulting or client-facing experience.
• Experience training clients and/or internal users on software or data products.
• Exceptional verbal and written communication skills.
• Ability to quickly become proficient with new technologies.
• Mortgage industry and mortgage software application experience.
• Experience with legacy Black Knight and current ICE Mortgage Technology products, services, and capabilities.

• Experience/knowledge with: Bulk Data Extract, SQL, DB2, General knowledge of relational database structure, File transfer experience, FTPS/SFTP general knowledge of concepts. 

• General understanding of Mainframe EBCIDIC data structure, SSIS Experience, cloud-based data platform knowledge like Snowflake.

• Strong analytical skills to determine client business needs and requirements.
• Ability to present content in a classroom or virtual setting.
• Previous software implementation experience.
• Specific job-related skills, such as language fluency and general characteristics like communication skills and attention to detail.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to legally protected characteristics.