Trust & Safety Specialist
Posted on 3/15/2023
INACTIVE
Crowdsourced logistics platform for flexible deliveries
Company Overview
Roadie, a UPS Company, stands out in the logistics management sector with its extensive network of over 200,000 independent drivers, providing fast and flexible last-mile delivery solutions to more than 95% of U.S. households. The company's asset-light model allows businesses to adapt to demand fluctuations without significant cost or service quality impact, while offering a range of services including same-day pickup and delivery, oversized delivery, and sustainable delivery. Additionally, Roadie's real-time tracking on any device and personalized delivery experience, with protection up to $10,000 through UPS Capital®, ensure customer satisfaction and trust.
Consumer Goods
Company Stage
N/A
Total Funding
$63.3M
Founded
2014
Headquarters
Atlanta, Georgia
Growth & Insights
Headcount
6 month growth
↑ 9%1 year growth
↑ 42%2 year growth
↑ 101%Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Communications
Salesforce
Requirements
- At least 1 year experience in a customer or technical support role
- At least 1 year experience in a compliance or operations-related role
- Exceptional verbal and written communication skills, with an ability to empathize and establish trust
- Knack for problem solving using investigative and analytical skills
- Proficiency in Salesforce or other CRM systems
- Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
- Thrive in a fast-paced and agile environment, and navigate ambiguity with ease
Responsibilities
- Identify, thoroughly investigate, and resolve fraudulent-related issues on the Roadie platform
- Leverage data to identify patterns and trends in fraudulent activity
- Identify procedural gaps to develop efficiency and effectiveness within the team
- Manage critical and high-risk situations appropriately and with a sense of urgency
- Adjudicate user consumer reports while adhering to geographic compliance & regulations
- Validate the authenticity of user identification
- Adhere to legal and risk-related policies and procedures
- Partner with various stakeholders to implement fraud mitigation tactics and support change management efforts
- Investigate, audit, and decision on sender Gig related claims
- Research industry standards and best practices to improve internal processes
- Reduce company losses by assessing internal and external liabilities
- Partner with law enforcement as needed when managing ongoing investigations