Trust & Safety Specialist
Posted on 3/15/2023
INACTIVE
Roadie

501-1,000 employees

Crowdsourced logistics platform for flexible deliveries
Company Overview
Roadie, a UPS Company, stands out in the logistics management sector with its extensive network of over 200,000 independent drivers, providing fast and flexible last-mile delivery solutions to more than 95% of U.S. households. The company's asset-light model allows businesses to adapt to demand fluctuations without significant cost or service quality impact, while offering a range of services including same-day pickup and delivery, oversized delivery, and sustainable delivery. Additionally, Roadie's real-time tracking on any device and personalized delivery experience, with protection up to $10,000 through UPS Capital®, ensure customer satisfaction and trust.
Consumer Goods

Company Stage

N/A

Total Funding

$63.3M

Founded

2014

Headquarters

Atlanta, Georgia

Growth & Insights
Headcount

6 month growth

9%

1 year growth

42%

2 year growth

101%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Communications
Salesforce
Requirements
  • At least 1 year experience in a customer or technical support role
  • At least 1 year experience in a compliance or operations-related role
  • Exceptional verbal and written communication skills, with an ability to empathize and establish trust
  • Knack for problem solving using investigative and analytical skills
  • Proficiency in Salesforce or other CRM systems
  • Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
  • Thrive in a fast-paced and agile environment, and navigate ambiguity with ease
Responsibilities
  • Identify, thoroughly investigate, and resolve fraudulent-related issues on the Roadie platform
  • Leverage data to identify patterns and trends in fraudulent activity
  • Identify procedural gaps to develop efficiency and effectiveness within the team
  • Manage critical and high-risk situations appropriately and with a sense of urgency
  • Adjudicate user consumer reports while adhering to geographic compliance & regulations
  • Validate the authenticity of user identification
  • Adhere to legal and risk-related policies and procedures
  • Partner with various stakeholders to implement fraud mitigation tactics and support change management efforts
  • Investigate, audit, and decision on sender Gig related claims
  • Research industry standards and best practices to improve internal processes
  • Reduce company losses by assessing internal and external liabilities
  • Partner with law enforcement as needed when managing ongoing investigations