Principal Systems Software Analyst

Position Description

SERCO is seeking a motivated professional to join our team as a Principal Systems Software Analyst (SSA). The location of this position is at Fort Leavenworth, Kansas. The Mission Command Training Program (MCTP) System Software Analyst will plan, design, and oversee the execution of models and simulations, U.S. Army Mission Command Systems (AMCS), and collaborative tools and services support to Army Warfighter Exercises (WFX). They install, configure, integrate, and administer the Army’s Joint Land Component Constructive Training Capability (JLCCTC) models and simulations, including the Warfighters’ Simulation (WARSIM) and its sub-components, the Army tactical servers and workstations, and perform systems integration tests between the simulation and tactical systems. The System Software Analyst prepare, build, and maintain domains, systems, and services specifically targeted to support the customer’s management functions during training exercises. They analyze hardware and software system capabilities against customer requirements and develop approaches using on-hand resources to fulfill those requirements.

This position is contingent upon your ability to obtain/maintain/transfer an active DoD Top-Secret security clearance.

In this role, you will:

• Perform an operational analysis of each Army exercise concept to create, maintain, and optimize a simulation-AMCS-services architecture best suited to the training objectives of participating Army units and the customer’s specific requirements.
• Test and distribute client computer images required for operating models and simulations, AMCS, and collaborative services during MCTP exercises.
• Implement the full WARSIM and JLCCTC simulation life cycle, including hardware and software installation; software patching; software configuration, administration, fault detection, and fault isolation; and process optimization.
• During the WFX, map data routes according to the simulation plan and deliver products through multiple JLCCTC, security boundary, and communications systems to stimulate the training audience’s tactical systems and staff.
• Monitor and adjust system linkages and performance during exercises; and coordinate the analysis, adjudication, and correction of hardware and software problems.
• Identify shortfalls in the software and installation components of Government-provided software and develop potential remedies and furnish the customer with analysis results and recommendations.
• Develop command line operating system scripts and build software routines to improve and simplify repetitive technical functions and procedures.
• Perform vulnerability and security scans on system hardware and software, as required, and report results to system software developers and information assurance/information security managers.
• Section lead for the intelligence simulations support team. Coordinates closely with the FLST manager on all aspects regarding personnel, exercise support, and contract fulfillment.
• Attend all required meetings relating to intelligence simulation support for MCTP WFXs, OREs, Verification Exercises, CPXs, etc. Primary point of contact for both internal Northrop Grumman management and customers.
• Maintain internal documentation.
• Contractor representative for hardware or software upgrades relating to JLCCTC models and sims maintenance and operations.
• Prepares schedules and leads coordination efforts between sections on FLST and TST, as required.
• Additional duties as required.

Qualifications

To be successful in this role, you must have: 

• A U.S. citizenship.
• The ability to obtain/maintain/transfer a DoD Top-Secret Clearance with the ability to be read-on for Fort Leavenworth Regional Simulation Center (RSC) SCIF.
• A High school diploma and 6 years of applicable experience.
  • Will also consider a Bachelor’s degree with 2 years of experience.
• A minimum one-year general helpdesk, system engineering, or administration experience.
• Security + required at time of employment.
• To be able to travel 30% for WFX.

Additional desired experience and skills:

• An active DoD Top-Secret security clearance.
• System engineering or administration experience with Windows 10, Windows Server 2012 r2, Windows Server 2016, and Active Directory.
• Graduate degree.
• Ability to diagnose Windows Server 2012r2, Windows 10, and Active Directory errors to isolate and correct software configuration or compatibility issues.
• CompTIA A+, Security+, Network+, CEH certification, Red Hat.
• Knowledge of and firsthand experience with Army organizations and or Army constructive models and simulations.
• Experience with Army Mission Command Systems such as Command Post of the Future (CPOF), Command Post Computing Environment (CPCE), Battle Command Common Services (BCCS). Tactical Server Infrastructure V1/V2 (TSI).
• Experience with SharePoint site administration.
• MS Office suite (Teams, PowerPoint, Word, Excel, Access, OneNote) operational proficiency.
• Prior experience with the Mission Command Training Program (MCTP).
• Prior experience with exercise simulation support for WFXs.

If you are interested in supporting and working with our dedicated Serco team, then submit your application now for immediate consideration.  It only takes a few minutes!

Military Veterans and Spouses encouraged to apply.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].