Full-Time

Chief of Staff to CEO

Posted on 9/24/2025

Included Health

Included Health

51-200 employees

Accessible primary, behavioral, and virtual care

Compensation Overview

$226.6k - $258.9k/yr

+ Bonus + Equity

San Francisco, CA, USA

In Person

Category
Business & Strategy (2)
,
Requirements
  • 5-7+ years in a mix of strategy and execution roles (e.g., Chief of Staff, GM/BU Ops, Product Ops, Corporate Strategy/Private Equity/Consulting) with a track record of shipping cross-functional programs.
  • Masters of Business Administration
  • 5+ years of experience within the Healthcare Industry
  • Operator's toolkit: planning/OKRs, program management at scale, decision memos, dashboards, and exec-caliber communications.
  • Financial fluency: can link strategy to P&L, unit economics, run-rate, headcount, and ROI; comfortable partnering with FP&A.
  • Exceptional written and verbal communication; can distill complex issues into crisp narratives and drive alignment.
  • High judgment and discretion; proven success representing a CEO/ELT internally and externally.
  • Strong systems thinking and prioritization; can say no, sequence work, and remove blockers without creating bureaucracy.
  • Change-management experience: aligning leaders, communicating change, measuring adoption, and iterating.
  • Mastery with modern tooling (OKR/project systems, data dashboards, collaboration suites); builds light, durable processes.
  • Bias to action and ownership; comfortable in ambiguity and fast-moving environments.
  • Brings positivity, humor, and resilience to the team, helping to make collaboration engaging and rewarding.
  • Physical/Cognitive Requirements: Prompt and regular attendance at assigned work location.
  • Ability to remain seated in a stationary position for prolonged periods.
  • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
  • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
  • Ability to interact with leadership, employees, and members in an appropriate manner.
  • Ability to travel at least once quarterly.
Responsibilities
  • Translate the CEO's priorities into a focused, sequenced company plan; pressure-test assumptions and trade-offs with Executive Leadership Team (ETeam) Finance, and Ops.
  • Ensure ETeam alignment with annual and quarterly planning milestones and ensure plans tie to key financial and operational metrics.
  • Prep the CEO for key forums (board, investors, client execs, all-hands): craft narratives, talking points, and decision memos; drive crisp pre-reads and post-decision follow-through.
  • Serve as an extension of the CEO in select meetings; clarify decisions, surface risks, and represent the CEO's perspective with high judgment.
  • Design and run the executive operating cadence (ETeam Meetings, key business reviews, weekly staff meetings, executive retreats, etc.) board cycle) with clear inputs/outputs and SLAs.
  • Turn ETeam decisions into plans: define owners, commitments, milestones, and success metrics; track to closure and remove roadblocks.
  • Drive cross-functional execution for high-stakes programs spanning the organization—coordinate dependencies and land results on time.
  • Partner with FP&A on goal/forecast alignment (demand, capacity, hiring plan), highlighting variance and proposing corrective actions.
  • Strengthen executive team cohesion—facilitate offsites, set operating norms, and foster direct, constructive debate.

Included Health coordinates accessible healthcare and advocacy for underserved populations, offering primary care, behavioral health, therapy, psychiatry, and virtual care. Members access a unified platform with 24/7 on-demand care from dedicated providers, integrating primary and behavioral health with care guidance. It differentiates itself through care advocacy, integrated services for underserved groups, and partnerships with employers and consultants that aim for measurable clinical and financial outcomes. The goal is to improve the member experience, achieve better health outcomes, and lower costs for client organizations.

Company Size

51-200

Company Stage

Growth Equity (Venture Capital)

Total Funding

$347M

Headquarters

San Francisco, California

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • DispatchHealth partnership enables virtual-to-home care reducing emergency visits.
  • Dot processed ten billion AI tokens, scaling with largest employers since 2025.
  • AI tools empower clinicians for predictive recommendations and better outcomes.

What critics are saying

  • Teladoc erodes virtual primary care share with superior AI in 6-12 months.
  • Amazon One Medical diverts 20-30% enterprise clients in 12-18 months.
  • CMS cuts virtual care reimbursements 25%, slashing margins in 6-12 months.

What makes Included Health unique

  • Dot AI assistant integrates claims data with clinician oversight for personalized navigation.
  • AI + EQ model combines technology and human expertise for whole-person care.
  • Copay-first plan design centers PCP engagement with nationwide provider network.

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Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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