Implementation Specialist

What is a day in the life of an Implementation Specialist?

• Process Development & Updates:
• Develop, update, and optimize processes using tools like Asana, n8n and Lucid.
• Collaborate with teams to ensure processes align with business objectives and are efficiently implemented.


• SOP Creation:
• Design and maintain comprehensive SOP’s for both brand and internal processes.
• Ensure playbooks are up-to-date and effectively utilized across the organization.


• Continuous Feedback Program:
• Implement and manage continuous feedback programs for internal and external stakeholders.
• Gather, analyze, and act on feedback to improve processes, services, and customer satisfaction.


• Reporting:
• Prepare detailed reports for executive leadership, SEM/Director, and external stakeholders.
• Use data to drive insights and recommendations for process improvements.


• Material Creation & Updates:
• Create, update, and maintain documentation, guides, and other materials to support implementation efforts.
• Ensure all materials are accurate, comprehensive, and easily accessible.


• Expansion Process Development:
• Lead the development of processes to support global expansion, including but not limited to Creators, TikTok, PXM, fulfillment, and marketplaces.
• Work closely with cross-functional teams to ensure seamless execution and alignment with global strategies.

What will I need to thrive in this role?

• Having a basic understanding of how technical systems or products talk to each other is important. For example, APIs, Databases, etc. Because the role will heavily involve designing workflows for such systems.
• Lean/Six Sigma Certified
• Proficient in reporting tools and query building Excel, SQL, Tableau, etc.
• Proven track record of implementing and maintaining cross functional programs/processes, successfully meeting the expectations of numerous stakeholders across multiple teams simultaneously
• Experience in providing low-code solutions to automate wherever possible
• Bonus if you have operational experience within the ecomm/retail industry 

What is the team like?

• You will report to the Director of Partner Experience and interface regularly with the Vice President of Ecommerce. You’ll also work collaboratively across nearly every function within the organization worldwide.

Sounds great! What’s the company culture? We are looking for individuals who are:

• Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with a hiring manager
• Onsite interview with a panel of department leaders
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples
• Be ready to talk about how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Be prepared to talk about any side projects related to data and analytics