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Full-Time

Customer Success Manager

German Speaking

Confirmed live in the last 24 hours

Sitetracker

Sitetracker

201-500 employees

Cloud-based project management for infrastructure

Data & Analytics
Enterprise Software

Mid, Senior

London, UK

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Professional working level efficiency communicating in German as a minimum
  • Worked in SaaS company
  • Adept at creating and executing a success plan, with a particular focus on identifying business outcomes and demonstrating business value for the customer
  • Demonstrable experience working with mid-tier customers
  • Ability to work with customers across multiple industries
  • A demonstrable history of working with senior stakeholders across your customer’s organisation
  • Have the ability to identify, deliver and demonstrate a solution’s value to customers
  • Ability to create and deliver a high-touch communication plans
  • Technical aptitude and understanding of a deployed solution
  • You are a self-starter and committed to personal development
  • History of passion and enthusiasm for Customer Success
Responsibilities
  • Work with cross-functional teams to learn the Sitetracker product and capabilities
  • Undertake internal certification to accelerate your product knowledge and onboarding
  • Learn and adopt Sitetracker’s playbooks
  • Work closely with Customer Success colleagues, and other teams, to establish yourself internally
  • Meet and familiarise yourself with customers within your book of business
  • Establish yourself and become the main point of contact with your customers
  • Establish cadence and regular interaction with your customer base
  • Be a trusted advisor and advocate for your customers
  • Partner with your customer’s leadership to develop a blueprint for success
  • Understand the customer’s business goals and objectives
  • Identify and measure potential new KPIs for your customers
  • Create an action plan to deliver against goals, KPIs, and functionality
  • Align your customer goals with Sitetracker functionality and roadmap
  • Identify additional revenue-generating opportunities
  • Masterfully articulate the Sitetracker value proposition
  • Ensure you have referenceable customers to support a wider global sales effort
  • Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge
  • Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
  • Continue to develop strategic account plans for your customers to support product expansion and ensure customer retention
  • Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
  • Establish yourself as an integral part of the EMEA Customer Success team
  • Lead by example and welcome new CSMs as they join the team

Sitetracker provides a cloud-based platform designed to help businesses manage and streamline their infrastructure projects, particularly for those in construction, engineering, telecom, and energy sectors. The software includes features for project forecasting, scheduling, cost control, payment management, and field technician dispatching, which enhance efficiency and visibility in project management. Built on Salesforce, it leverages advanced capabilities like document management and machine learning, ensuring enterprise-grade security. Unlike many competitors, Sitetracker also offers solutions for managing distributed assets, such as billboards and bus shelter ads, facilitating clear communication across teams. The goal of Sitetracker is to empower businesses to improve their project management processes, control costs, and make informed decisions.

Company Stage

Series D

Total Funding

$213M

Headquarters

Palo Alto, California

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

33%
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Simplify's Take

What believers are saying

  • Sitetracker's selection for large-scale projects, such as EV charging stations in the U.K. and TowerCom's telecom operations, highlights its growing market presence and reliability.
  • The company's recent inclusion in the Deloitte Technology Fast 500™ underscores its rapid growth and strong market position.
  • Strategic partnerships with companies like Cypress Creek Renewables and VICTUS Networks demonstrate Sitetracker's expanding influence in the renewable energy and telecom sectors.

What critics are saying

  • The competitive landscape in project management software is intense, with numerous players vying for market share.
  • Dependence on Salesforce's platform could pose risks if there are changes in Salesforce's policies or technology.

What makes Sitetracker unique

  • Sitetracker's platform is built on Salesforce, providing advanced features like machine learning and enterprise-grade security, which many competitors lack.
  • The company specializes in managing high-volume, repeatable infrastructure projects, making it particularly valuable for telecom, energy, and construction sectors.
  • Sitetracker's ability to integrate with other business software, including accounting systems, offers a seamless and comprehensive project management solution.