Full-Time

Customer Success Manager

German Speaking

Posted on 8/30/2024

Sitetracker

Sitetracker

201-500 employees

Cloud-based project management for infrastructure

Industrial & Manufacturing
Enterprise Software

Mid, Senior

London, UK

Hybrid position in London.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Professional working level efficiency communicating in German as a minimum
  • Worked in SaaS company
  • Adept at creating and executing a success plan, with a particular focus on identifying business outcomes and demonstrating business value for the customer
  • Demonstrable experience working with mid-tier customers
  • Ability to work with customers across multiple industries
  • A demonstrable history of working with senior stakeholders across your customer’s organisation
  • Have the ability to identify, deliver and demonstrate a solution’s value to customers
  • Ability to create and deliver a high-touch communication plans
  • Technical aptitude and understanding of a deployed solution
  • You are a self-starter and committed to personal development
  • History of passion and enthusiasm for Customer Success
Responsibilities
  • Work with cross-functional teams to learn the Sitetracker product and capabilities
  • Undertake internal certification to accelerate your product knowledge and onboarding
  • Learn and adopt Sitetracker’s playbooks
  • Work closely with Customer Success colleagues, and other teams, to establish yourself internally
  • Meet and familiarise yourself with customers within your book of business
  • Establish yourself and become the main point of contact with your customers
  • Establish cadence and regular interaction with your customer base
  • Be a trusted advisor and advocate for your customers
  • Partner with your customer’s leadership to develop a blueprint for success
  • Understand the customer’s business goals and objectives
  • Identify and measure potential new KPIs for your customers
  • Create an action plan to deliver against goals, KPIs, and functionality
  • Align your customer goals with Sitetracker functionality and roadmap
  • Identify additional revenue-generating opportunities
  • Masterfully articulate the Sitetracker value proposition
  • Ensure you have referenceable customers to support a wider global sales effort
  • Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge
  • Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
  • Continue to develop strategic account plans for your customers to support product expansion and ensure customer retention
  • Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
  • Establish yourself as an integral part of the EMEA Customer Success team
  • Lead by example and welcome new CSMs as they join the team

Sitetracker provides a cloud-based platform designed to help businesses manage and streamline their infrastructure projects, particularly for those in construction, engineering, telecom, and energy sectors. The software includes features for project forecasting, scheduling, cost control, payment management, and dispatching field technicians. It also offers analytics and reporting tools to assist businesses in making informed decisions. Built on Salesforce, Sitetracker benefits from advanced document management, machine learning, and strong security features. Unlike many competitors, Sitetracker also offers solutions for managing distributed assets, such as billboards and bus shelter ads, ensuring efficient deployment and communication across teams. The goal of Sitetracker is to enhance efficiency and control costs for companies handling a high volume of repeatable projects.

Company Stage

Series D

Total Funding

$148.8M

Headquarters

Palo Alto, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with VETRO enhances GIS-driven workflows for efficient fiber network deployments.
  • EuroTeleSites' selection highlights Sitetracker's ability to replace legacy systems effectively.
  • Recognition on Deloitte Technology Fast 500™ underscores rapid growth and industry leadership.

What critics are saying

  • Emerging SaaS platforms could erode Sitetracker's market share.
  • Reliance on Salesforce infrastructure may affect cost structure and service delivery.
  • Data privacy regulations may require significant investment in compliance measures.

What makes Sitetracker unique

  • Sitetracker integrates AI and automation for optimized asset lifecycle management.
  • The platform is built on Salesforce, offering advanced features and enterprise-grade security.
  • Sitetracker serves major telecom and energy companies, managing over $25 billion in assets.

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