Job Description

About the opportunity

What would make me a good candidate? We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

• Ensure invoices are raised across the various platforms for companies within the International controllership remit
• Review and reconcile integrations from the operating platforms/Salesforce to Netsuite to ensure completeness and integrity of the invoicing
• Work with the Credit risk team on the assessment for new clients
• Co-ordinate set up of new clients with the Payments operation teams as required
• Ongoing management of credit risk of key existing clients
• Send monthly statements of accounts to clients
• Daily cash allocation and reconciliation of cash working with accounting team
• Manage clients to ensure collection debt on the due date and that queries are resolved timely and efficiently
• Respond to client queries on invoicing/copy invoices/statements etc.
• Managing internal queries on customers
• Management of overdue balances and liaison with Client Solutions/Key account management/Operations as required to address client issues delaying payment
• Management of amounts due from clients related to processing refunds on their behalf in excess of funding/collections working with the payment operation team
• For seriously overdue accounts, escalate to the manager to determine escalation of debts to threat of legal action before proceeding with legal action and issuance of court summons.
• Provide input into the monthly reporting of collection activities, aged debt and issues
• Proactively identify opportunities to improve the processes and procedures

Qualifications

Requirements

• Excellent written and verbal communication skills with tactful telephone manner
• Self-driven in seeking resolutions with problem accounts
• Customer- centric and flexible with the ability to handle overdue credit accounts with risk-based approach in order not to jeopardise relationship with customer

Technical Skills

• Proven credit control experience, working on key accounts within a Business to Business organisation
• Experience with accounting knowledge within sales ledger and book keeping
• Proven excel skills
• Process improvement and system development

The tasks and responsibilities described here may be adapted to meet the needs of a changing organisation and therefore expected to evolve in line with the organisation.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.