Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Plano, TX, or Tampa, FL. Relocation assistance is not available for this position.

Manages and analyzes information using a variety of techniques and tools, supports data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in alignment to USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or ideally two or more information management functions:

- Metadata management to ensure information is understood.

- Data Quality to ensure data is measured and trusted.

- Retention Management to ensure data is retained and purged appropriately.

- Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements.

This may include working with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

The Opportunity

What you’ll do:

• Identify and implement opportunities for process improvements across all IMA responsibilities and processes within their data spoke.
• Lead discussions with multi-functional teams related to program implementation, alignment and strategic enhancements.
• Align standard methodologies and tools based on business needs and to improve the efficiency and effectiveness of Information Management Program.
• Responsible for the update of Information Asset Inventories and validation to ensure data and assets are classified appropriately.
• Champion and support delivery of information in accordance with Information Governance standards and data management practices.
• Integrate Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies.
• Review and validate metadata repository and metadata association. Improve metadata to add additional value to the organization.
• Support Data Lineage collection and stitching to ensure complete end to end data flow of critical data.
• Review, validate, and assess data quality rules, thresholds, and standard metrics of quality for data elements and drive enhancements that support critical business processes.
• Development of process enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.
• Identify and maintain data quality corrective action plans.
• Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
• Analysis of Root Causes to identify existing or merging risks. Find opportunities to strengthen controls and reduce residual data quality risks.
• Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.
• Help drive the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement.
• Manage quality and maintenance of master data as it is created.
• Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements.
• Support compliance assessment process by identifying and bringing up items that may be a risk to the corporation.
• Lead Privacy initiatives through classification and analysis of sensitive data. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Development of controls to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.
• Identify and maintain data quality corrective action plans.
• Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
• Analysis of Root Causes to identify existing or merging risks. Find opportunities to strengthen controls and reduce residual data quality risks.
• Recommend Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.
• Create and maintain reference data in accordance to defined processes and procedures.
• Manage quality and maintenance of master data as it is created.
• Develop archiving and purging strategies and processes in steward capacity as needed.
• Partner with IT and Legal to ensure archiving and purging activities of data is in compliance with legal requirements.
• Support compliance assessment process by identifying and raising items that may be a risk to the corporation.
• Partner with IT and other Information Management resources to define and implement Access Management strategies in alignment with Information Governance policies in a Steward capacity.
• Lead Privacy initiatives through classification and analysis of sensitive data.
• Ensure compliance and remediation of sensitive data in accordance to defined policies and processes as a steward.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree in Business or Science subject area is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science subject area, 4 years of experience in data and analytics, technical, or business relevant function.
• Demonstrable experience applying data management practices and tools to address data management risks and concerns during data lifecycle.
• Intermediate SQL knowledge including SQL-based languages.
• Demonstrable ability to build business knowledge through meaningful partnerships at the individual contributor through executive levels.
• Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to call out problems to the appropriate level.
• Experience in synthesizing key information / data and research in order to recommend information management initiatives that meet business goals.
• Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical d

What sets you apart:

• Hardworking can do attitude with data quality.
• Strong data analytical skills using SQL/SAS/Python.
• Deep understanding of relational databases and using data to provide insight.
• Data processes and controls experience, diligence and consistency.
• Familiar with ETL processing.
• Experience in root cause analysis on data issues.
• 2+ years of experience with Anti-Money Laundering (AML) and Compliance Reporting.
• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.