Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Requirements
At Georgetown University’sMcDonough School of Business, our mission is to build global business knowledge and inspire ethical leaders to serve the common good. We provide a world-class undergraduate, graduate, and executive experience rooted in our distinctiveness: Access to expertise across Georgetown University’s renowned schools to provide interdisciplinary, integrated, learning experiences; A location in the global capital city of Washington, D.C., with access to thought leaders and influencers across business, government, policy, non-governmental agencies, and embassies; And Georgetown University’s Jesuit tradition that calls upon us to be leaders who foster a collaborative culture and use empathy and care for others as they work to solve the world’s most complex challenges and serve the common good.
This role is an exciting opportunity to join the growing team of Georgetown University’s McDonough School of Business in Dubai. Reporting to the Director of Director of Student Services, the Program Manager will provide crucial support in ensuring the smooth execution of various program management-related activities for the existing Executive Masters in Business Administration degree (EMBA Dubai) and the forthcoming M.A. in International Business and Policy degree (IBP Dubai), which Georgetown’s School of Foreign Service jointly offers. Key responsibilities include assisting with program operations, student support, and faculty and academic support to ensure that all facets of the degree programs are delivered with quality, high-touch and professionalism. This level of effort extends to off-site activities in Dubai, UAE, as well as international components such as the Global Business Experience (GBE) and other residencies or modules held abroad. Duties Include but are not limited to:
Assist with program management tasks to help meet academic goals.
Work with the Academic Director(s) to administer student surveys on program quality and gather feedback from students and faculty for program improvement.
Assist in monitoring program quality, identifying areas for improvement, and helping implement better systems and processes.
Support the exploration and implementation of new technology tools to improve program administration and student services.
Help respond to student inquiries, provide guidance on program schedules, and assist with addressing any issues or concerns during the program.
Assist faculty in distributing learning resources to students.
Work Interactions
The Program Manager reports to the Director of Student Services and will work closely with the Dubai team, including the Academic/Program Director(s), and in Washington, DC, the Office of the Dean and Vice Deans, Graduate & Executive Degree Programs, Admissions and Finance, as well as other central offices on Main Campus. This position will require regular communication and collaboration with mid-career to executive students, seasoned faculty, and diverse staff across the university and different time zones, as well as external vendors and service providers. Strong organizational skills, attention to detail, and the ability to work well in a small but dynamic team are essential for success in this role.
Requirements and Qualifications
Bachelor's Degree
Professional with 2+ years of experience in operations/program management or equivalent
Ability to work well with mid to senior executives and faculty members, as well as a deep commitment to establishing strong relationships with students enrolled in each of the Dubai-based degree programs
Must be capable of working efficiently with Canvas, Microsoft Office Suite, especially MS Excel, as well as the Google Suite of software
Must have a fresh perspective creating enthusiasm around a shared vision for operational efficiency and customer service
Familiarity with the Middle East region
Must physically reside in Dubai or be willing to relocate to Dubai at their own expense
Preferred Qualifications
Experience in higher education or a customer-centric industry (e.g. hospitality, retail)
International experience is highly desirable
Delivery of graduate & executive education and/or corporate training is a plus
Work Mode Designation
This position’s work mode has been designated as Hybrid. Please note that work mode designations are regularly reviewed to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation
Pay Range:
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$44,022.00 - $73,406.80
Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
Business & Strategy (1)