Infra Senior Project Manager

Service Delivery Manager: More than 15 years in IT infrastructure of which 5 plus years directly working with customer and should have worked 2/3 years with current organization. Bachelor’s degree or equivalent certifications. Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning. Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus. Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions. Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment. Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties. Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager. Working toward professional Project Management certification recommended.