Full-Time
Senior Engineer
Voice, Ucce
Confirmed live in the last 24 hours
Geico
10,001+ employees
Direct-to-consumer auto and home insurance
Compensation Overview
$76k - $236.5kAnnually
Mid, Senior
Columbia, MD, USA + 144 more
More locations: Culver City, CA, USA | Hobart, IN, USA | Brooklyn, NY, USA | Arlington, VA, USA | Irving, TX, USA | Bethesda, MD, USA | Anaheim, CA, USA | Rochester, NY, USA | Owings Mills, MD, USA | Utica, NY, USA | Trenton, NJ, USA | Richardson, TX, USA | Binghamton, NY, USA | West Redlands, Redlands, CA, USA | Buffalo, WY, USA | Snow Hill, MD, USA | Alpharetta, GA, USA | Santa Barbara, CA, USA | Fresno, CA, USA | St. Petersburg, FL, USA | Boston, MA, USA | Morrisville, NC, USA | Wichita, KS, USA | Montclair, NJ, USA | Inglewood, CA, USA | Naples, FL, USA | Lexington, KY, USA | Newton, MA, USA | Sacramento, CA, USA | Birmingham, AL, USA | Honolulu, HI, USA | Texas, USA | Kent, WA, USA | Fairfield, CA, USA | Winston-Salem, NC, USA | Oklahoma City, OK, USA | Fairfax, VA, USA | Tempe, AZ, USA | Richmond, VA, USA | Harrisburg, PA, USA | Greensboro, NC, USA | Reno, NV, USA | Linden, NJ, USA | Normal, IL, USA | Green Bay, WI, USA | Charleston, SC, USA | Cedar Park, TX, USA | Tucson, AZ, USA | Ithaca, NY, USA | Tulsa, OK, USA | Erie, PA, USA | Columbus, OH, USA | Burbank, CA, USA | Temple, TX, USA | San Bernardino, CA, USA | Palm Springs, CA, USA | Wilmington, DE, USA | Wilmington, NC, USA | New Orleans, LA, USA | El Paso, TX, USA | Corpus Christi, TX, USA | Battle Creek, MI, USA | Bel Air, MD, USA | Fort Worth, TX, USA | Poughkeepsie, NY, USA | Burlington, VT, USA | West Palm Beach, FL, USA | Fredericksburg, VA, USA | Wenatchee, WA, USA | Waukesha, WI, USA | Sioux Falls, SD, USA | Frisco, TX, USA | Knoxville, TN, USA | Lawton, OK, USA | New Haven, CT, USA | Bridgewater Township, NJ, USA | Dunmore, PA, USA | Norfolk, VA, USA | Bend, OR, USA | Vancouver, WA, USA | Edison, NJ, USA | Charleston, WV, USA | McKinney, TX, USA | Boise, ID, USA | Fort Myers, FL, USA | Virginia Beach, VA, USA | Farmington, CT, USA | Agawam, MA, USA | New York, NY, USA | Syracuse, NY, USA | St. Louis, MO, USA | Raleigh, NC, USA | San Diego, CA, USA | Tampa, FL, USA | Boulder, CO, USA | Omaha, NE, USA | Pittsburgh, PA, USA | Jacksonville, FL, USA | San Carlos, CA, USA | Philadelphia, PA, USA | Woodbury, MN, USA | Cincinnati, OH, USA | Houston, TX, USA | Baltimore, MD, USA | Hartford, CT, USA | Phoenix, AZ, USA | Salt Lake City, UT, USA | Portland, OR, USA | Long Island, New York, USA | San Jose, CA, USA | Oakland, CA, USA | Seattle, WA, USA | Atlanta, GA, USA | Washington, DC, USA | Tallahassee, FL, USA | San Francisco, CA, USA | Dallas, TX, USA | San Antonio, TX, USA | Indianapolis, IN, USA | Austin, TX, USA | Chicago, IL, USA | Washington, PA, USA | Los Angeles, CA, USA | Albany, NY, USA | Yonkers, NY, USA | Manhasset, NY, USA | Bessemer, AL, USA | Jericho, NY, USA | Scottsdale, AZ, USA | Mahwah, NJ, USA | Fairfield, CT, USA | Bowie, MD, USA | Williston Park, NY, USA | Portland, ME, USA | Richmond, CA, USA | Jackson, MS, USA | Franklin Township, NJ, USA | Woodbury, NY, USA | Middlesex, NJ, USA | Little Rock, AR, USA | North Hollywood, Los Angeles, CA, USA | Athens, TN, USA | Quincy, IL, USA | El Segundo, CA, USA
- Design, Configure, deploy, and Operate Cisco Unified Contact Center Enterprise, Cisco Voice Portal, Finesse Systems, Cisco Contact Center Management Portal, and other key networking technologies
- Proficiency in UCCE Scripting
- Have familiarity with voice technologies, preferred Nuance Natural Language Platform
- Advanced programming experience within UCCE and related contact center applications
- Experience with log collection, packet capture and call manager
- Experience with Unified computing servers, Linux and Active Directory
- Experience with continuous delivery and infrastructure as code
- In-depth knowledge of CS data structures and algorithms
- Strong problem-solving ability
- Ability to excel in a fast-paced environment
- Must be knowledgeable of Cisco Unified Communication or Contact Center technologies to include, Call Flows, IVR’s, Quality Management, Workforce Engagement Management, Operational Reporting.
- Must have the ability to create architectural diagrams and understand dataflows to develop or implement a technical solution
- Understanding of Observability principles to include best monitoring practices, log review, alerting and reporting
- Strong Troubleshooting skills for all aspects of the Contact Center Platforms and required to be on call for production support
- Must be able to communicate in a clear, concise, professional manner, to be understood by customers, clients, co-workers, and other employees of the organization
- Cisco Certifications Cisco CCIE or CCNP Collaboration
- In depth experience in Voice Gateways and voice monitoring platforms
- 4+ years of development, deployment, integration, configuration with Cisco Contact Center Enterprise
- 3+ years of experience years architecture, design, development, deployment, integration, configuration with Contact Center Enterprise
- 2+ years of experience with the Cisco ICM (Intelligent Contact Management)
- Bachelor’s degree in computer science, Information Systems, or equivalent education or work experience
- Provide leadership to engineering teams utilizing best practices for Voice and related technologies
- Owns complete solutions across the entire life cycle while utilizing strong problem-solving ability
- Influence and builds vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise class business applications
- Hold accountability for the quality, usability, and performance of the solutions
- Lead design sessions and code reviews to elevate the quality of engineering across the organization
- Mentor junior team members in Voice and related technologies
- Share best practices and improves processes within and across teams utilizing documentation and knowledge sharing sessions
- Understand Business requirements to translate them into technical solutions
GEICO provides a range of insurance products, with a primary focus on auto insurance. The company sells policies directly to consumers, which allows them to offer lower rates by eliminating intermediaries like brokers. Customers can obtain quotes, manage their policies, and file claims through GEICO's user-friendly website. In addition to auto insurance, GEICO also covers motorcycles, ATVs, RVs, as well as home and renters insurance. What sets GEICO apart from its competitors is its strong online presence and memorable advertising campaigns that enhance brand recognition and customer loyalty. The goal of GEICO is to simplify the insurance process for its customers while providing competitive rates and comprehensive coverage options.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Tulsa, Oklahoma
Founded
N/A
Simplify's Take
What believers are saying
- GEICO's strong financial performance, as evidenced by its recent $1.78 billion profit in Q2, indicates robust business health and growth potential.
- The company's new fan engagement platform with MLB could enhance brand visibility and customer engagement.
- Recognition of military service members through awards highlights GEICO's commitment to community and social responsibility, potentially attracting a loyal customer base.
What critics are saying
- Allegations of discriminatory practices and ongoing legal challenges could damage GEICO's reputation and lead to financial penalties.
- The competitive landscape in the insurance industry, with strong players like State Farm and Progressive, requires continuous innovation to maintain market share.
What makes Geico unique
- GEICO's direct-to-consumer model allows it to offer competitive rates by eliminating intermediaries, unlike many traditional insurance companies.
- The company's extensive online presence and user-friendly website provide a seamless customer experience for managing policies and filing claims, setting it apart from competitors.
- GEICO's memorable advertising campaigns have significantly boosted brand recognition and customer loyalty, a competitive edge in the crowded insurance market.