Technical Software Implementation Specialist

Are you a technically-minded professional who enjoys solving integration challenges and working directly with customers? NISC is seeking a Technical Software Implementation Specialist to join our Professional Services Division. This role focuses on implementing the NISC Meter Data Management System (MDMS) and integrating utility-specific Automated Metering Infrastructure (AMI) with NISC’s Billing platform.

We’re looking for someone with strong SQL and relational database skills, a solid grasp of project management, and an analytical mindset—someone who enjoys configuring systems, solving data flow challenges, and collaborating with customers to deliver Smart Grid solutions. At NISC, we value innovation, integrity, and collaboration. You’ll be part of a team that thrives on solving real-world challenges and supporting each other’s growth.

Essential Duties:

• System Integration & Configuration
  • Lead the setup, configuration, and testing of third-party Advanced Metering Infrastructure (AMI) systems to ensure seamless integration with NISC’s Meter Data Management System (MDMS).
  • Collaborate with vendors and internal teams to validate data flows and system interoperability using protocols such as SFTP and Web Services.
• Project Management & Customer Engagement
  • Define project scope, deliverables, and timelines in collaboration with utility clients, ensuring alignment with operational goals and regulatory requirements.
  • Facilitate regular status updates and milestone reviews to maintain transparency and accountability throughout the project lifecycle.
• Data Validation & Conversion
  • Lead the setup and execution of the Validation, Estimation, and Editing (VEE) process within NISC MDMS to ensure data integrity and compliance.
  • Perform detailed mapping and analysis of meter reading data for accurate ingestion into MDMS.
  • Assist in validating converted data sets and support basic conversion analysis to identify discrepancies or gaps.
• Training & Best Practices
  • Present application usage strategies and industry best practices to utility clients, focusing on maximizing system performance and operational efficiency.
  • Provide ongoing application support and troubleshooting throughout the implementation and post-go-live phases.
• Participate in after-hours support rotation.
• Uphold NISC’s Statement of Shared Values.
• Perform other duties as assigned.

Desired Experience:

• 2–5 years of experience in software implementation or enterprise system configuration.
• Strong proficiency in SQL and relational database concepts.
• Comfortable working with legacy technology stacks (JavaScript, PHP) for integration purposes.
• Experience with data mapping, system integration, and workflow configuration.
• Familiarity with utility systems (MDMS, AMI, CC&B) is a plus.
• Basic understanding ofproject management principles.
• Strong analytical and problem-solving skills.
• Excellent communication and customer engagement abilities.
• Ability to manage multiple short-term projects in a fast-paced environment.
• Occasional travel maybe required.

Benefits: 

• Medical, Dental and Vision Insurance.
• Health Savings Account (HSA) with $100 monthly contributions from NISC.
  • Like to walk? Improve your overall wellness knowledge? Ability to earn up to $800 additional dollars into your HSA each year through our Wellness Rewards program.
• Dependent Care Flexible Spending Account (FSA) thru Paylocity.
• Fully covered life insurance up to x3 annual base salary.
• Fully covered short- and long-term disability.
• 401(k), traditional or Roth, with employee match up to 6% and employer 4% salary base contributions.
• PTO accrual levels dependent on years of service, 120 Life Leave Event hours, 9 paid holidays and an annual holiday week.
• $2,500 Interest-FREE technology loan program.
• $25,000 employee educational assistance program.
• Volunteer, Wellness, Family Events and other employee fun supplied by our committees.
• Employee Assistance Program; assisting employees and dependents with virtually any life event
• Benevolence Committee to support employees with financial hardships like unexpected medical bills, funerals and other unfortunate hardships.

Education Preferred:

Bachelor’s degree in a business-related field or equivalent experience preferred

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.