Optimization Excellence Manager

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The Optimization Excellence Manager – System Integration is responsible for leading and managing operational improvement initiatives across clinical and non-clinical areas in support of system integration goals. This role drives standardization, efficiency, and alignment by collaborating with multi-disciplinary teams, leveraging data, and embedding a culture of continuous improvement. The Manager serves as a strategic partner to leadership and frontline staff, ensuring integration efforts are sustainable, measurable, and scalable across the organization.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in Healthcare Administration, Business, Nursing, Industrial Engineering, or related field.

EXPERIENCE:

1. Minimum of five (5) years of experience in process improvement, operations, or healthcare integration.

2. Demonstrated success leading multi-disciplinary projects in complex organizations.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s degree.

EXPERIENCE:

1. Lean certification, experience with Lean methodologies and process improvement

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Lead and manage operational improvement projects across clinical and non-clinical domains to support integration goals.

2. Collaborate with cross-functional teams to assess current-state processes and design future-state workflows.

3. Develop, implement, and monitor standardized tools, metrics, and methodologies to drive continuous improvement.

4. Serve as a liaison between system leadership, regional teams, and functional departments to ensure alignment and accountability.

5. Facilitate stakeholder engagement sessions to build buy-in and support a culture of operational excellence.

6. Document, publish, and disseminate best practices across the organization to promote consistency, scalability, and sustainability.

7. Prepare and deliver presentations, reports, and dashboards to senior leadership to track project outcomes and system impact.  

8. Mentor team members and support capability-building initiatives in continuous improvement and integration strategies.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for long periods of time.

2. Ability to lift, push or pull 10-15 pounds.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Strong project management and organizational skills.

2. Excellent communication and facilitation abilities, with skill in engaging multi-level stakeholders.

3. Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.

4. Ability to analyze data and translate insights into actionable solutions.

5. Proven ability to balance multiple priorities in a fast-paced environment.

6. Ability to foster collaboration and influence across complex systems.

Additional Job Description:

Hybrid Role with Occasional Travel to Office and Project Sites

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

674 SYSTEM System Integrations

Address:

1085 Van Voorhis RdMorgantownWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.