Full-Time
Servicenow Configuration Analyst
A5982
Posted on 4/15/2024
Develops custom digital commerce platforms
Compensation Overview
$130,000 - $140,000Annually
Mid
Pleasanton, CA, USA
- Deep understanding of ITIL IT Service Management processes
- 3+ years of experience in a process-driven organization
- 3+ years of experience working with inventory discovery tools
- 3+ years of experience with CSDM (Common Service Data Model)
- Experience with the ServiceNow Identification and Reconciliation Engine (IRE)
- Experience in the use of KPIs and other methodologies to identify problems
- Knowledge of Cloud environments, IT infrastructure, Operations Centers, and Service Desks
- Familiarity with DevOps and/or Agile methodologies
- Proficiency in Microsoft tools
- Preferred: ITIL V4 certification, ServiceNow Multi-Source CMDB/CMDB 360 experience, Working experience in multiple Cloud Solutions, Working knowledge of the Common Service Data Model, Knowledge of application architecture and service delivery modeling
- Accountable for the daily operational health of SACM Configuration processes
- Responsible for CMDB data analysis, research, troubleshooting, data enrichment, and other CMDB governance tasks
- Leads investigation of root cause analysis to improve data accuracy continuously
- Manage the SACM Configuration relationship with data owners and consumers
- Identify, analyze, and drive resolution of process or data issues
- Engage with stakeholders to implement or enhance integration interfaces with other applications
- Nurture and strengthen alignment with shared SACM process stakeholders
- Serve as a SACM Configuration data and process steward
- Drives reporting governance on CMDB statistics, processes, and trends
- Schedule and lead CMDB data audits, data enrichment efforts, and other critical CMDB governance processes
- Enforce and enhance data governance best practices and standards
- Support the onboarding of new Applications or Business Services into the CMDB
- Support data certification audits and maintain the overall health of the Data Certification program
- Accountable for SACM Configuration Service Catalog items
- Collaborate with owners of other Service Catalog items
- Maintain and enhance a custom in-house consumer-facing CMDB application
- Define and maintain recurring test cases in support of platform health and feature/instance upgrades
Nisum is a leader in custom digital commerce platforms, integrating advanced technology solutions including blockchain and analytics to optimize revenue generation and digital infrastructure. The company is renowned for cultivating a culture of innovation and agility, focusing on delivering strategic insights and effective solutions tailored to meet the needs of global businesses. This progressive environment, coupled with a commitment to professional growth and transformation, makes it an excellent workplace for forward-thinking professionals.
Company Stage
N/A
Total Funding
N/A
Headquarters
Brea, California
Founded
2000